Rivers Casino Philadelphia

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1.9 (27)
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15 reviews with 1 stars
27 reviews
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Overall rating
 
1.9
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1.8(27)
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2.1(23)
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2.2(27)
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1.8(27)
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2.0(27)
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1.4(22)
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1.8(27)
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15 results - showing 11 - 15
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I don't like the place
(Updated: October 24, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Just stay away from this place , machines were designed to collect money. Not to give out a dime, they are real cheap. And there is no european roulette which has better chance for players like me than american roulette . As for the blackjack , it is the same story, min bet is $10 max bet is $100 so it means that if you lose your money there is no chance to get it back.
SM
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Sugar House
(Updated: August 07, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I also joined the players club with the promotion you would get your money you lost back after a half hour or double the amount if you played an hour. I played the entire hour and lost $80, so I was expecting $160 of free play on another day. After 2 months, I received nothing. I contacted the players club and to my surprise I was told I won $3 . No way to know how they figured that one out but I won't be back. This casino is dishonest and believe me I will let everyone know. Go to parx, harrah's or sands you will have a much better time. Sugar House sucks and does not honor it's promotions!
A
Comments (0) | Was this review helpful? 5 2
I hate Sugarhouse
(Updated: August 06, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Let me say, I visited here with my wife the other day and we both had a miserable time. Not only were the comps horrible, the machines were as tight as a drum. None were paying out. The joke about this place was that you can't find out in advance the comp amounts where they do not make available phone or online access. This place is in the middle ages. What is wrong with them? Every other casino in the area allows you to access your balances on the internet, or on an automated phone system. This makes it so incredibly inconvenient for people like myself, who have to travel 50+ miles to get to the casino, only to find out u have $0 comps. Also, what kind of system forces you to put your own money in before using your comp balances? OK..another backward policy is obtaining a new players card. The people operating Rush Rewards put u through the 3rd degree to obtain a simple players card or worse yet, u hand them your old card and they ask for several forms of ID and issue u only 1 card. Food comps in this place are non existent and the variety of restaurants is horrendous. And the biggest complaint I have are the vile people they allow inside. Many of them came from under a rock,and are rude and disgusting. All in all, this place isn't worth it, as far as I am concerned. I truly hate Sugarhouse, for what its' worth... Better off going to Sands or Parx. At least these places have class where this hell hole is far from classy!!!
J
Comments (1) | Was this review helpful? 12 1
What a disaster
(Updated: June 08, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
My wife and I recently visited SugarHouse Casino. Let me tell you, our experience was a living hell. We were promised by a customer service rep food comp and slot play where we received none. Also, the Rush Rewards desk made us chase down a player's rep on the floor to look at our accounts and perhaps add slot play and food credits. They also make it extremely difficult to find out your available slot play or other comps. It's all "top secret"...lol. Other casinos in the area gladly give you the info either over the phone or online and make it convenient. This casino makes you travel to get there only to find out you have nothing available. This casino is still set in the middle ages.
None of the reps are ever in sight to assist. Then there are the disgusting patrons who they allow in the door. They are not only vile, they are rude & discourteous. Many of the slot machines I usually play are now gone. The ones they have now really suck. None of them pay out. The contests and promotions they have are really horrible. What a ripoff!! They are incredibly tight in every aspect. All in all, SugarHouse was (is) a disaster. I will never ever make the trip to go down there again. I highly recommend going to Parx, or Sands, Mt. Airy, or even Borgata. At least, they have class, where this place has none whatsoever.
J
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Absolute rip off offer
(Updated: April 13, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Posting this review to let everyone know that Sugar House Casino has rip off offers and their drink service is beyond a joke!

Went to Sugar House based on a promotional (New Member Double Play) posted on their web site that they would pay you back up to $100 cash your loss and up to 100 slot play if you played at least one hour. I played way more then an hour and lost $100. I even checked with the members club when we arrived the offer. When I called today they said oh you only lost $4 based on how they 'calculated' the loss. Lets see I went with $160 and left with $60. Pretty simply right?! Wrong! According to Sugar House I only lost $4. They are full of horse. My players card was registered the entire time I was playing. Sugar house is being shady and dishonest with this offer and can not be trusted.

And the drink service is disgraceful. We ordered two Malibu Bay Breezes which came in tiny little cups you might use to wash out your mouth in the bathroom after gargling.

Save your self the trip and go to a real Casino with some class. We will not be going back. Sugar House is a poor excuse for a Casino.

For a real Casino experience try out Parx. Parx does offer some nice slot play at times and a food comp. Or cruise to Sands in Bethlehem for a real classy operation!
B
Comments (0) | Was this review helpful? 8 2
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