Rivers Casino Philadelphia

Rivers Casino Philadelphia

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1.9 (27)
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2 reviews with 3 stars
27 reviews
5 stars
 
0%
 
11%
 
7%
 
26%
 
56%
Overall rating
 
1.9
Slots
 
1.8(27)
Table Games
 
2.1(23)
Customer Service
 
2.2(27)
Player's Club
 
1.8(27)
Gaming Atmosphere
 
2.0(27)
Amenities or Hotel
 
1.4(22)
Food & Drink
 
1.8(27)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
2 results - showing 1 - 2
Ordering
Room for improvement
(Updated: March 15, 2011)
Overall rating
 
3.4
Slots
 
3.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
2.0
Food & Drink
 
4.0
Well, this had been a pretty good beginning for SugarHouse. Since their opening, their security is greatly improved. The slots can however be looser, where they have been rather tight lately. Also, they can make our slot/comp dollars accessible via phone or internet. Many other casinos in the area give that option, except for this place. When asked to customer service or management, they shrug their shoulders and tell us we would need to come in to find out our balances. I found this to be very inconvenient. Food and drink are OK.
J
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Sugar House - you can tell it's the only casino
(Updated: February 02, 2011)
Overall rating
 
3.3
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
5.0
Player's Club
 
4.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
4.0
...table game minimums for blackjack on a weeknight are $25. For Pai Gow it's $40. Of the two craps tables running there was one for $10 and the other was $15. I guess that's to be expected when the closest competition is in Bensalem 15 miles away.

But there were positives; cocktails are comped at the bar for video poker players, and there were plenty of quarter 8-6 JoB games at the bar. I appreciated that the bartender told me he could comp my drink if it was made with well liquor instead of what I'd ordered. And the staff at the player's club were very friendly, giving me a free T-shirt for sign-up.

It's a relatively small casino, but the smoke wasn't bad. It's about a $9 cab ride from center city. It's not Vegas (what is?), but I'd probably go back if I was in downtown Philly, especially when they get a poker room. (The player's club employee said they're "working on it".)
M
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