Rivers Casino Philadelphia

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1.9 (27)
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15 reviews with 1 stars
27 reviews
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Overall rating
 
1.9
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1.8(27)
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2.1(23)
Customer Service
 
2.2(27)
Player's Club
 
1.8(27)
Gaming Atmosphere
 
2.0(27)
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1.4(22)
Food & Drink
 
1.8(27)
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15 results - showing 1 - 5
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STINK House
(Updated: March 31, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Be a REAL winner Keep your money in your pocket Never again will I put my hard earned money up to sit in a dump. The thrill and excitement are gone. The machines are filthy, sticky, screens broken/messed up. Their card readers don't work, not that you would accrue points and EARN anything. Free Parking is all they have, uhm. But so does Parx, Harrah's, and the Golden Nugget! Wish they weren't such theieves and residents say improvements on our taxes, community events, etc. but enough, save ur time and money Ride a bike Go for a walk Walk right past the SugarHouse!
MC
Comments (0) | Was this review helpful? 7 1
Douchbags
(Updated: July 24, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Hey guys good new I just won $5k on blackjack on sugar house. However, on my last bet they accused me of pulling back $100. Because I didn't do that I told them they needed to provide video proof. They responded by calling the cops on me. They told me I needed to pay them $100 or go to jail. I told them they are full of shit and I was smart enough to realize the cops were accusing me of violating civil law not criminal so I told them to go to hell. An hour later they said they reviewed the video and I was right I did not pull back $100. They still said they needed my id to file a report even though I did nothing wrong. In case you need any reason to never go there again I just wanted to let you know how they tried to bully me into paying them $100 I didn't owe. Sugar hood.... 
RM
Comments (0) | Was this review helpful? 12 1
Get Robbed or die with Lung Cancer
(Updated: April 26, 2016)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Ladies and Gentlemen,
I thought of giving "ZERO" STAR and yelp does not have that option.You can go and hang around in this place if you want to risk your life and property. 
It's smoke all over the casino.I parked my car at the Lot 'A' and the car was vandalized. Guys i have uploaded the pics where i parked and you can see the "SUGAR HOUSE CASINO" sign at the background. I asked for the footage and the sugar house casino management does not have that and they are NOT ready to share or view it once . They said the surveillance camera does not cover the whole parking spaces.. What the goodness ??.They have 2 security guards for the whole parking lot and mostly you can see them greeting near by the front door, because they did not want to risk their life.
I have lost valuables and also my favorite sun-glass inside the car. I filed the police complaint in the Philadelphia Police 26th District. There were no securities and please spend some good time without risking your life. Try Valley Forge or go to Atlantic City if you want to have some good time.Sugar House Casino Management does not take any responsibility for my losses. I spoke with one of the security guard and they said they dint like the place however they need to do the job.They don't have Surveillance cameras and don't risk your life.

GAMES & Promotions :

Black Jack table games are the worst game there. None of the tables have hand shuffle. Most of them are CSM ( Continuous shuffling machine ) and the players there get drunk and lose all their money. Please go and watch before you play. Few tables has automatic shuffler, however the dealer will not deal all the cards from the shoe until it becomes empty. They will reshuffle even if there is a DECK of cards left in the shoe. Trust me 
if you are an experienced player you would like to be in the game until all the cards are dealt even for a 8 deck game.

Promotions are really bad and one of the thing if you lose $1000 a day in Slots or Table games , you will get $50 Match Play or $50 slot Play. 

Most of the Slots will not work even if you hit the SPIN Button more than once. They don't have good pay outs for the Video Poker as well.

Please be safe and hang out in the safe places instead of risking your life in the SUGAR HOUSE casino.
If you Lose money, thats Ok, If You lose Life ?????

Finally,
"Philly Loves a Winner"
"Sugar House Casino Hates a Winner "
B
Comments (0) | Was this review helpful? 10 3
sugarhouse.... terrible going down hill!!!! stay a
(Updated: January 03, 2016)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Sugarhouse casino was a great time. Up down up down winning before. Today however it's nothing but losing!! People are rude and it's only for people betting .40 cents. If you bet anything higher stay away!!! No comps, no good giveaways, complete joke.
I've been a signature player for 3 years and been watching it get worse and worse.
M
Comments (0) | Was this review helpful? 5 0
Tighter and tighter
(Updated: October 04, 2015)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This place is getting tighter and tighter and it shows. Compared to the crowds id a year ago the casino is practically empty. People hemorrhage money at the Sugarhouse Casino on a regular basis. It seems that ever since the new casino license was awarded Sugarhouse slots have been paying out a lot less. They were never the kind of slots that would encourage you to quit your day job before but now they are tight to the point of insanity. I mentioned the lack of crowds to a customer service rep who was taking a survey and she claimed that the casino was slow during the summer although the previous 3 summers it had been much busier. I spoke with the same rep this weekend and asked her where the crowds were and this time she had no answer. When the new casino opens up in South Philly Sugarhouse will have to increase their payouts in order to compete so they decided that in the interim while they kept the other casino tied up for 2-3 years in court, they would fleece all of the gamblers who only go there because of its convenience to the city. Many of their patrons use Septa and therefore the casino is their only option. The comments about the smoke, poor customer service and lower class clientele also have a sound basis.
K
Comments (1) | Was this review helpful? 6 0
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