This place is getting tighter and tighter and it shows. Compared to the crowds id a year ago the casino is practically empty. People hemorrhage money at the Sugarhouse Casino on a regular basis. It seems that ever since the new casino license was awarded Sugarhouse slots have been paying out a lot less. They were never the kind of slots that would encourage you to quit your day job before but now they are tight to the point of insanity. I mentioned the lack of crowds to a customer service rep who was taking a survey and she claimed that the casino was slow during the summer although the previous 3 summers it had been much busier. I spoke with the same rep this weekend and asked her where the crowds were and this time she had no answer. When the new casino opens up in South Philly Sugarhouse will have to increase their payouts in order to compete so they decided that in the interim while they kept the other casino tied up for 2-3 years in court, they would fleece all of the gamblers who only go there because of its convenience to the city. Many of their patrons use Septa and therefore the casino is their only option. The comments about the smoke, poor customer service and lower class clientele also have a sound basis.