Sugar House has definitely went down hill. I am not sure if they think they should only cater to the high rollers but that did not work out so well for The Revel Casino. My wife and I have been going there for over 3 years and since the renovation you can't win anything. Let me explain. We are casual slot players. We will go with about $100 - $150 and our free plan (which by the way is becoming more scarce) and play for at least 3 - 4 hours. I used to tell everyone how great it was. I never go expecting to win but I at least want to play for a while. Over the last 8 - 9 months our play time has diminished to about an hour IF WE ARE LUCKY. We would go there for the food as well so they lost that business too. 3 weeks ago we went on a Saturday night and they had a secret VIP drawing for the high rollers. It was our last night there!!!! It's FREAKING FRUSTRATING to lose money while listening to them call out winning names on a drawing that EXCLUDES you. THAT told me they do NOT want or need casual gamblers anymore so we are taking our money to Harrahs. At least there you get room offers, food offers and yes FREE PLAY. My friend who IS a high roller also stopped going in April as he saw the same pattern. He now goes to Atlantic City and gets much more comps than Sugar House can ever offer.
NOW I HEAR THE PLACE IS EMPTY ON FRIDAY AND SATURDAY NIGHTS. WAY TO GO SUGAR HOUSE. Way to join the ranks of the failed AC Casinos. Tightening the slots may make you more money in the short term, but like a gambler to a casino, YOU WILL LOSE IN THE LONG RUN!! Perhaps your executive staff making these decisions needs to call 1-800-GAMBLER!!!
Two years ago I played blackjack at Sugar House on a regular basis. Crowded then, many tables, typically $25 minimum even on weekdays and early mornings (mostly 8-deck shoe game). $100 minimum blackjack tables in high roller pit with 6-deck shoe (better for player). I was surprised to return today to find only 3 blackjack tables open, two $15 minimum, one $25 minimum. All hand shuffle 8-deck shoes. Only the two $15 minimum tables were full. Took a glance in the former high roller pit. BJ gone. Mostly Paigow and other Asian games. Crowded. Sat down at the $25 table with only two other players, I played two hands, mostly $25 or $50 a hand. After 15 minutes I was up $500 on a $500 buyin, so left a winner. I had won far ahead of expected value in that short amount of time. A quick walk around saw a few poker games, but no other blackjack tables! There were maybe four other BJ tables closed in the same pit as the three open games. Good rules, especially surrender option which is offered at all PA casinos. Cashier moved to the far end of the casino to make you walk very far from either main exit. Inconvenient. Did not see a cocktail waitress while I was there. Have never had a food comp, even two years ago when I played there frequently and had my play rated.
How do you play at the SAME machine, spending 800 dollars, get only 2 bonus games at max bet and win only 8dollars and 45 cents?? It seems like the more money you play you're pretty much doomed!! It also seems since the addition opened the machines became even tighter!! 100 dollars is like 10. The Sugarhouse is a joke and I can't wait for the casino to open in South Philly. The Sugarhouse will never see another penny from me and from a conversation a WHOLE LOT of others.
Very tight slots compared to Parx, which aint great either! I never seem to win at Sugar! Plus I like some of the older slots and they only have the new shiny but stingy slots they put out these days! They need to loosen them a little then maybe I shall return. The Casino is small and the patrons a little shall we say low class and leave it at that. I sometimes have to watch my back when I walk to my car especially at night. The Comps are terrible for slot players a 5.00 or 10 dollar here or there, the web site should be a little more informative as to any comps you have on your card. The parking is not good small and cramped but than again so is the casino. The only positive I must say is that you can get credit to play with markers a lot easier than Parx.(no minimum bank account needed) But other than that, stick with Parx if you are a Philly local
I laughed out loud when someone left a comment stating their slot machines were "tight as a drum". this seems to be true some nights but other nights it's fun! I have won small amounts with the highest being 112.00. I like to go there to have fun but sometimes the smoke smell is too much! Also, they do let anyone in there. At any given time there are people just sitting at the machines and not playing, this should not be allowed. I went to the casino on opening day and they were not giving out ANYTHING!! They could've at least given out ink pens and pads! I went back later with friend and they gave her 20.00 free slot play NOT FAIR!!!! I also see people banging on the machines making the reels stop. On lots of the slot machines, some buttons are broken, they force u to play the max bet or just not the denomination you wish to bet because the button is stuck or broken. I ate at Asian Fare and their food was good just don't order the thanksgiving day sandwich because it is cold!!!! If a sandwich has turkey and sweet potato on it, at least warm it up I mean really! I hate going there and seeing people carrying around their free gifts and I haven't gotten one yet and I use my card every time I play! I went to the Rush Rewards counter to inquire about this and they said, ' You don't play enough. For example the last time you played you only bet 5.00" What??? Did she mean my last BET was 5.00? I had been playing for over an hour on a couple of different machines! So far I have seen them give out a lot of free gifts but they said you have to get a post card in the mail.Overall going to the sugarhouse is a fun experience but it sucks when u lose all of your money and r told u don't play enough to get comps.