Review Detail

1.9 27
logo-rivers-philly
Pennsylvania 6741
Sometimes fun Sugarhouse
(Updated: April 06, 2012)
Overall rating
 
2.2
Slots
 
3.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
I laughed out loud when someone left a comment stating their slot machines were "tight as a drum". this seems to be true some nights but other nights it's fun! I have won small amounts with the highest being 112.00. I like to go there to have fun but sometimes the smoke smell is too much! Also, they do let anyone in there. At any given time there are people just sitting at the machines and not playing, this should not be allowed. I went to the casino on opening day and they were not giving out ANYTHING!! They could've at least given out ink pens and pads! I went back later with friend and they gave her 20.00 free slot play NOT FAIR!!!! I also see people banging on the machines making the reels stop. On lots of the slot machines, some buttons are broken, they force u to play the max bet or just not the denomination you wish to bet because the button is stuck or broken. I ate at Asian Fare and their food was good just don't order the thanksgiving day sandwich because it is cold!!!! If a sandwich has turkey and sweet potato on it, at least warm it up I mean really! I hate going there and seeing people carrying around their free gifts and I haven't gotten one yet and I use my card every time I play! I went to the Rush Rewards counter to inquire about this and they said, ' You don't play enough. For example the last time you played you only bet 5.00" What??? Did she mean my last BET was 5.00? I had been playing for over an hour on a couple of different machines! So far I have seen them give out a lot of free gifts but they said you have to get a post card in the mail.Overall going to the sugarhouse is a fun experience but it sucks when u lose all of your money and r told u don't play enough to get comps.
J
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Comments

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Ordering
July 05, 2016
Janice, They are now only catering to 'High-Rollers'. They did away with the casual player give-away gifts over a year ago. Funny thing is, High-Rollers get NOTHING either. No free rooms in Atlantic City, No Free concert or event tickets, No REAL high roller sections for food and drinks. Once they start realizing what they are NOT getting, they too will start to leave like my friend who now goes to AC and gets a ton of comps. Sugar House became LOSER HOUSE over the last year. What a shame!!!
B
Bob
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