Review Detail

1.9 27
logo-rivers-philly
Pennsylvania 6677
TIGHTER AND TIGHTER = LESS PLAYERS
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Sugar House has definitely went down hill. I am not sure if they think they should only cater to the high rollers but that did not work out so well for The Revel Casino. My wife and I have been going there for over 3 years and since the renovation you can't win anything. Let me explain. We are casual slot players. We will go with about $100 - $150 and our free plan (which by the way is becoming more scarce) and play for at least 3 - 4 hours. I used to tell everyone how great it was. I never go expecting to win but I at least want to play for a while. Over the last 8 - 9 months our play time has diminished to about an hour IF WE ARE LUCKY. We would go there for the food as well so they lost that business too. 3 weeks ago we went on a Saturday night and they had a secret VIP drawing for the high rollers. It was our last night there!!!! It's FREAKING FRUSTRATING to lose money while listening to them call out winning names on a drawing that EXCLUDES you. THAT told me they do NOT want or need casual gamblers anymore so we are taking our money to Harrahs. At least there you get room offers, food offers and yes FREE PLAY. My friend who IS a high roller also stopped going in April as he saw the same pattern. He now goes to Atlantic City and gets much more comps than Sugar House can ever offer.

NOW I HEAR THE PLACE IS EMPTY ON FRIDAY AND SATURDAY NIGHTS. WAY TO GO SUGAR HOUSE. Way to join the ranks of the failed AC Casinos. Tightening the slots may make you more money in the short term, but like a gambler to a casino, YOU WILL LOSE IN THE LONG RUN!! Perhaps your executive staff making these decisions needs to call 1-800-GAMBLER!!!
B
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Ordering
August 17, 2016
Hi I too am never visiting Sugar house again. I started for their dining and entertainment which was nice, but once I became a player I feel discriminated against. I am seriously considering consulting a lawyer. Do you think I can sue them? perhaps small claims court. I have never been wronged like this by anyone or anywhere before! I played $4k at sugarhouse casino July 2016 with their $5.00 free play book, and I'm told I WILL NOT receive a bonus book free play like others I know who have played even less then me! The director told me I would be receiving a bonus book in September for my July play. But, I inquired recently and was told I WOULD NOT get offers in September for my July patronage! Now they said I did not play the $5.00 book to their standards and it wiped out my 4k! I lost the 4k after and during the little book so they can not say I did not play with my money and just their free play! This is unfair, discrimination, isnt it? I have a gentleman's BOOKS who played close to $3k and for 3 months received generous books! He played the free play only. I play 4k of my own money and no bonus book! The director said he'd handle this and now he will not. I have a complaint in with Gaming Board. $5.00 and $10.00 free play can not diminish 4k play of my money and take away my bonus book. This is Not equality and I will not return there.
C
Casandra
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