The parking lot was incredibly small. I also didn't like the idea of lot parking in that neighborhood since I didn't see any security in the lot.

We must have looked like we had never been there before since the security officer at the door asked if we had. We told him we had never been there before. He tells to go back to the rewards desk and get a card and we will get free play. So we go back. They have one guy working the desk with about 8 people in line and no place for a line to conveniently form. And while the guy was informative, I wouldn't say he was friendly.

Then you have to go back up front where we came in and swipe our new card in the promo kiosk. You play a little game. My buddy gets $10 in free play. I get $15 in free play. Not much, but it was more than they had to give us.

So now we start walking through the casino looking for games to play with our free play. The first two machines that we sit down at won't take the free play. The system would let you go through the motions and then "an error" would happen. After we find machines that will take our free play and we play through it, we look at the table game selection. What a joke. Pai Gow Poker has a $40 minimum on a Monday night (no wonder the 4 tables were almost empty). Blackjack had $25 minimums, again on a Monday night.

It is kind of out of the way for me. There are other casinos and I will play in them.

These idiots who think this casino is great ought to have their heads examined. From start to finish, it was a complete and utter disaster. From the crappy slots, to the non existant comps, and the insipid contests, along with the wall to wall smoke and the very dark and disgusting patrons, this casino is a real loser's paradise. I will never go back here again. In addition, the employees are very unfriendly when it comes to customer service. I can't even call to get my comp balances or look up my balances on line. Philadelphia made a huge mistake bringing this hell hole to their city.

lost 2300 dollars last night, slot machines at sugar house are terrible, last night was my last trip to that casino. spent hundreds of dollars trying to get one bonus that never came, completely worthless. i thank you sugar house for the money you saved me in the long by me never stepping foot in your casino again.

Been a high roller all my life..let me tell you something Sugar House and Sands PA are the two worst places for high rollers you never ever get a chance to break even.. the machine simply suck up the money.. i would suggest high rollers to stay away from these two places.

I recently visited this casino, only to be sorely disappointed. Not only was the place small and in dire need of an expansion, it's way too smoky and way too dark (figuratively speaking). The machines have been extremely tight. I never saw anyone winning. Also the food and free play comps are incredibly low, compared to other casinos in the area and their contests a complete and utter joke. Even well after a year of being open, these idiots still have not upgraded their systems to allow patrons to check their balances. In addition to the safety factor, there is no protection from low lives who take joy in robbing or jumping you in the parking lot. Cars have even been stolen and lives threatened by thugs wanting to rob you. All in all, SugarHouse has a slew of improvements to make before they can remotely consider themselves a real player in the casino market.