Review Detail
1.9 27
Absolute rip off offer
(Updated: April 13, 2011)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
Posting this review to let everyone know that Sugar House Casino has rip off offers and their drink service is beyond a joke!
Went to Sugar House based on a promotional (New Member Double Play) posted on their web site that they would pay you back up to $100 cash your loss and up to 100 slot play if you played at least one hour. I played way more then an hour and lost $100. I even checked with the members club when we arrived the offer. When I called today they said oh you only lost $4 based on how they 'calculated' the loss. Lets see I went with $160 and left with $60. Pretty simply right?! Wrong! According to Sugar House I only lost $4. They are full of horse. My players card was registered the entire time I was playing. Sugar house is being shady and dishonest with this offer and can not be trusted.
And the drink service is disgraceful. We ordered two Malibu Bay Breezes which came in tiny little cups you might use to wash out your mouth in the bathroom after gargling.
Save your self the trip and go to a real Casino with some class. We will not be going back. Sugar House is a poor excuse for a Casino.
For a real Casino experience try out Parx. Parx does offer some nice slot play at times and a food comp. Or cruise to Sands in Bethlehem for a real classy operation!
Went to Sugar House based on a promotional (New Member Double Play) posted on their web site that they would pay you back up to $100 cash your loss and up to 100 slot play if you played at least one hour. I played way more then an hour and lost $100. I even checked with the members club when we arrived the offer. When I called today they said oh you only lost $4 based on how they 'calculated' the loss. Lets see I went with $160 and left with $60. Pretty simply right?! Wrong! According to Sugar House I only lost $4. They are full of horse. My players card was registered the entire time I was playing. Sugar house is being shady and dishonest with this offer and can not be trusted.
And the drink service is disgraceful. We ordered two Malibu Bay Breezes which came in tiny little cups you might use to wash out your mouth in the bathroom after gargling.
Save your self the trip and go to a real Casino with some class. We will not be going back. Sugar House is a poor excuse for a Casino.
For a real Casino experience try out Parx. Parx does offer some nice slot play at times and a food comp. Or cruise to Sands in Bethlehem for a real classy operation!
B
Bob