My wife and I recently visited SugarHouse Casino. Let me tell you, our experience was a living hell. We were promised by a customer service rep food comp and slot play where we received none. Also, the Rush Rewards desk made us chase down a player's rep on the floor to look at our accounts and perhaps add slot play and food credits. They also make it extremely difficult to find out your available slot play or other comps. It's all "top secret"...lol. Other casinos in the area gladly give you the info either over the phone or online and make it convenient. This casino makes you travel to get there only to find out you have nothing available. This casino is still set in the middle ages.
None of the reps are ever in sight to assist. Then there are the disgusting patrons who they allow in the door. They are not only vile, they are rude & discourteous. Many of the slot machines I usually play are now gone. The ones they have now really suck. None of them pay out. The contests and promotions they have are really horrible. What a ripoff!! They are incredibly tight in every aspect. All in all, SugarHouse was (is) a disaster. I will never ever make the trip to go down there again. I highly recommend going to Parx, or Sands, Mt. Airy, or even Borgata. At least, they have class, where this place has none whatsoever.