My wife and I recently visited SugarHouse Casino. Let me tell you, our experience was a living hell. We were promised by a customer service rep food comp and slot play where we received none. Also, the Rush Rewards desk made us chase down a player's rep on the floor to look at our accounts and perhaps add slot play and food credits. They also make it extremely difficult to find out your available slot play or other comps. It's all "top secret"...lol. Other casinos in the area gladly give you the info either over the phone or online and make it convenient. This casino makes you travel to get there only to find out you have nothing available. This casino is still set in the middle ages.
None of the reps are ever in sight to assist. Then there are the disgusting patrons who they allow in the door. They are not only vile, they are rude & discourteous. Many of the slot machines I usually play are now gone. The ones they have now really suck. None of them pay out. The contests and promotions they have are really horrible. What a ripoff!! They are incredibly tight in every aspect. All in all, SugarHouse was (is) a disaster. I will never ever make the trip to go down there again. I highly recommend going to Parx, or Sands, Mt. Airy, or even Borgata. At least, they have class, where this place has none whatsoever.

Posting this review to let everyone know that Sugar House Casino has rip off offers and their drink service is beyond a joke!

Went to Sugar House based on a promotional (New Member Double Play) posted on their web site that they would pay you back up to $100 cash your loss and up to 100 slot play if you played at least one hour. I played way more then an hour and lost $100. I even checked with the members club when we arrived the offer. When I called today they said oh you only lost $4 based on how they 'calculated' the loss. Lets see I went with $160 and left with $60. Pretty simply right?! Wrong! According to Sugar House I only lost $4. They are full of horse. My players card was registered the entire time I was playing. Sugar house is being shady and dishonest with this offer and can not be trusted.

And the drink service is disgraceful. We ordered two Malibu Bay Breezes which came in tiny little cups you might use to wash out your mouth in the bathroom after gargling.

Save your self the trip and go to a real Casino with some class. We will not be going back. Sugar House is a poor excuse for a Casino.

For a real Casino experience try out Parx. Parx does offer some nice slot play at times and a food comp. Or cruise to Sands in Bethlehem for a real classy operation!

I went last night with my Mom, though I didn't win my Mom did. She spent $70.00 of her own money and walked out with over $2,000.00. I wish I could say the same for myself but I'm so happy for my Mom. But we sure did get thirsty and waiting for someone to come around to get a cup of coffee was almost non-existent. And waiting for someone to come to pay my Mom was also a long long wait, but there was a young casino host named Chris W. He went out of his way to get a server for us. And said if we have to wait for a jackpot again to call him and he would personally make sure my mother would not have to wait. This is what i expect from a high limit slot area but Chris made us feel as if we were the only players there. Unbelievable, what a great employee. If you ever go there make sure you find this employee he was great ( Chris W ) I think he was a casino host he can help you as he helped my mother........

Well, this had been a pretty good beginning for SugarHouse. Since their opening, their security is greatly improved. The slots can however be looser, where they have been rather tight lately. Also, they can make our slot/comp dollars accessible via phone or internet. Many other casinos in the area give that option, except for this place. When asked to customer service or management, they shrug their shoulders and tell us we would need to come in to find out our balances. I found this to be very inconvenient. Food and drink are OK.

My complaint about SugarHouse is that the slots are way too tight. If they want me to continue coming back, they need to loosen up their machines and allow them to pay out .