These idiots who think this casino is great ought to have their heads examined. From start to finish, it was a complete and utter disaster. From the crappy slots, to the non existant comps, and the insipid contests, along with the wall to wall smoke and the very dark and disgusting patrons, this casino is a real loser's paradise. I will never go back here again. In addition, the employees are very unfriendly when it comes to customer service. I can't even call to get my comp balances or look up my balances on line. Philadelphia made a huge mistake bringing this hell hole to their city.

I laughed out loud when someone left a comment stating their slot machines were "tight as a drum". this seems to be true some nights but other nights it's fun! I have won small amounts with the highest being 112.00. I like to go there to have fun but sometimes the smoke smell is too much! Also, they do let anyone in there. At any given time there are people just sitting at the machines and not playing, this should not be allowed. I went to the casino on opening day and they were not giving out ANYTHING!! They could've at least given out ink pens and pads! I went back later with friend and they gave her 20.00 free slot play NOT FAIR!!!! I also see people banging on the machines making the reels stop. On lots of the slot machines, some buttons are broken, they force u to play the max bet or just not the denomination you wish to bet because the button is stuck or broken. I ate at Asian Fare and their food was good just don't order the thanksgiving day sandwich because it is cold!!!! If a sandwich has turkey and sweet potato on it, at least warm it up I mean really! I hate going there and seeing people carrying around their free gifts and I haven't gotten one yet and I use my card every time I play! I went to the Rush Rewards counter to inquire about this and they said, ' You don't play enough. For example the last time you played you only bet 5.00" What??? Did she mean my last BET was 5.00? I had been playing for over an hour on a couple of different machines! So far I have seen them give out a lot of free gifts but they said you have to get a post card in the mail.Overall going to the sugarhouse is a fun experience but it sucks when u lose all of your money and r told u don't play enough to get comps.

lost 2300 dollars last night, slot machines at sugar house are terrible, last night was my last trip to that casino. spent hundreds of dollars trying to get one bonus that never came, completely worthless. i thank you sugar house for the money you saved me in the long by me never stepping foot in your casino again.

Been a high roller all my life..let me tell you something Sugar House and Sands PA are the two worst places for high rollers you never ever get a chance to break even.. the machine simply suck up the money.. i would suggest high rollers to stay away from these two places.

I recently visited this casino, only to be sorely disappointed. Not only was the place small and in dire need of an expansion, it's way too smoky and way too dark (figuratively speaking). The machines have been extremely tight. I never saw anyone winning. Also the food and free play comps are incredibly low, compared to other casinos in the area and their contests a complete and utter joke. Even well after a year of being open, these idiots still have not upgraded their systems to allow patrons to check their balances. In addition to the safety factor, there is no protection from low lives who take joy in robbing or jumping you in the parking lot. Cars have even been stolen and lives threatened by thugs wanting to rob you. All in all, SugarHouse has a slew of improvements to make before they can remotely consider themselves a real player in the casino market.