I was mailed $360.00 for free-play, $90.00 for 4 days each. Stayed for free at the Tower Hotel inside the casino. Scanned my card at the kiosk and it told me I had no free-play. Only problem with this was, I had the hard copy of the free-play coupons and showed them to the cashier at the cashier's cage. He (Matt) told me that I have no free-play coming because of no play or low play. He said that it was the advertising department's fault. Additionally, he said that he could not over-ride the system. He went in a back office behind the cage and got the cashier manager who came out and got an attitude with me. I told him I was going to sue them and that my case is a slam dunk, why? because I had the hard copies of free-play in my hands. I am in the process of suing them for fraud, bait and switch and false advertising among other things. I just wonder how many thousands and thousands of people they have done this to. They baited me into thinking I had plenty of free-play and told me once I had driven about 2 hours that I didn't have free-play. I guess they thought I would gamble my own money. I did no such thing. I will never go back, only collect from them a substantial amount of money once my lawsuit settles!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So sad what was done to this casino. We would frequently travel there and spend the night, which meant playing slots most of the night. The second floor was always entertaining with the variety of slots offered. The second floor was always packed with players. What a shame now, a bare area with very few slots. I enjoyed the hotel but the casino is not worth the ride. I live near the rivers or meadows casino I can frequent them. When I chose to do an overnight trip, I will drive to wheeling or Seneca Niagara or Seneca
The smoking area is either very cold or extremely hot, with large fans blowing right on you. I'm not a smoker but hoped I could find a machine somewhere to play. Don't waste your time visiting this casino very disappointing.
Very disappointed - removed a majority of all their $1 slots in favor of the rip-off penny slots; Now moving to non-smoking and they cut their loyal patrons free play - mine alone was cut by $300/mth and I haven't spent any less; no reason for my to go there now with other establishments closer that offer all of the same things; They are going to lose with these changes!!
Anyone thinking of visiting mountaineer, needs to think twice before patronizing this establishment. Yesterday evening while trackside I realized I had a $6.20 wagering voucher in my pocket. When I attempted to cash it in I was told the windows were no longer open and to go to the casino racebook to cash my ticket , when I arrived at the casino the manager Tim was closing up and he informed me there was nothing he could do for me. He was incredibly rude and treated me Like I was some idiot customer for wanting to get paid. He informed me I would have to mail it in for payment or come back in tomorrow. He then proceeded to insult me by saying I don't have time for this and proceeded to Tell me tough luck. At that point I spoke to his boss the casino manager. I explained I came planning to shoot craps and showed her over $1,000 in cash so she understands its principle I get paid, all I want is my $6.20, I explained I want paid, once again her words were there is nothing I can do for you, at that point I took my money and left and drove to the rivers casino. I will never be back to mountaineer, I hope the $6.20 was worth it to you and your casino. Because I won't be back, and I suggest those thinking of visiting this place don't . They will take your money but good luck getting paid.