Stayed at this "resort" on August 9. Returned to my room at 1 am....found roaches running around my bathroom. Lady at the desk said there was nothing she could do and would tell housekeeping in the am. In the am I showed housekeeping the video of the roaches and they said there would be an investigation done and it would take about a week to let me know if there would be a refund.
I have called, emailed and posted the video of the roaches on their fb page......NOBODY from customer service has reached out.....
This place is a joke. They are ruining it, every chance they get. I don't think anybody here knows how to operate a casino, let alone a business. Everyone I talk to is upset with this place. Apparently if you're engaged to the bartender, you can't sit at the bar? Who knew?! Just know, I will be getting a lawyer involved. I could go on and on about every aspect of this place that's laughable but I'd be here for a while, I used to work here as well. My coworker had a pizza box thrown in her face and the manager Hale just laughed about it and didn't cut him off, that was one of the reasons why I quit.
I'm not happy here .. took away my ffree stays dropped my free play ttook my gold card now have silver jjust got my March flyer raised My rroom rate from 39 to 59 now plus wwhen I play slots never win at all iif any really discussed here as to many ppl I've talked to here u get no wifi now either !so done here
Husband & I have been coming here for 12 years. We could go to Cleve. Or Youngstown, closer, but we come here for free room and everything is at 1 place. Rooms, food, and especially the Spa!!! We don't win every time, but enough to keep comi g back.
Expensive drinks. Totally bare and favorite slots gone! We didn't drop a cent, just checked it out and left. I doubt I'll be back, but may check it out in a month or so. Maybe they are remodeling?! I hope.
