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Mountaineer Casino Racetrack & Resort

Mountaineer Casino Racetrack & Resort

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2.1 (54)
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Mountaineer Casino Racetrack & Resort

Details

Address
1420 Mountaineer Circle
City
New Cumberland
State
West Virginia
Zip Code
26047
Country
United States
Phone
(304) 387-2400
Website
http://www.moreatmountaineer.com
 

Toll-Free Number: (800) 804-0468

Room Reservations: (800) 489-8192

Rooms: 238 Price Range: $79-$169

Suites: 20 Price Range: $165-$229

Restaurants: 4

Hours: Slots 24 Hours Daily

Games Offered: Slots, Video Poker, Blackjack, Craps, Roulette, Poker, Three Card Poker, Four Card Poker, Let It Ride, Mini-Baccarat, Pai Gow Poker, Spanish 21

Overnight RV Parking: Free/RV Dump: No

Special Features: 18-hole golf course. Spa and fitness center. Live thoroughbred racing seasonally. Daily simulcasting of horse/dog racing

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User reviews

54 reviews
5 stars
 
7%
4 stars
 
11%
3 stars
 
7%
2 stars
 
30%
1 star
 
44%
Overall rating
 
2.1
Slots
 
1.8(54)
Table Games
 
1.9(44)
Customer Service
 
2.2(54)
Player's Club
 
2.0(54)
Gaming Atmosphere
 
2.2(54)
Amenities or Hotel
 
2.4(48)
Food & Drink
 
2.0(54)
View all user reviews View most helpful
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
Roaches in "Resort"
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
3.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Stayed at this "resort" on August 9. Returned to my room at 1 am....found roaches running around my bathroom. Lady at the desk said there was nothing she could do and would tell housekeeping in the am. In the am I showed housekeeping the video of the roaches and they said there would be an investigation done and it would take about a week to let me know if there would be a refund.
I have called, emailed and posted the video of the roaches on their fb page......NOBODY from customer service has reached out.....

Don't waste your money......
R
Comments (0) | Was this review helpful? 0 0
Joke
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This place is a joke. They are ruining it, every chance they get. I don't think anybody here knows how to operate a casino, let alone a business. Everyone I talk to is upset with this place. Apparently if you're engaged to the bartender, you can't sit at the bar? Who knew?! Just know, I will be getting a lawyer involved. I could go on and on about every aspect of this place that's laughable but I'd be here for a while, I used to work here as well. My coworker had a pizza box thrown in her face and the manager Hale just laughed about it and didn't cut him off, that was one of the reasons why I quit.
K
Comments (0) | Was this review helpful? 0 0
Player
(Updated: March 01, 2017)
Overall rating
 
3.0
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
I'm not happy here .. took away my ffree stays dropped my free play ttook my gold card now have silver jjust got my March flyer raised My rroom rate from 39 to 59 now plus wwhen I play slots never win at all iif any really discussed here as to many ppl I've talked to here u get no wifi now either !so done here 
B
Comments (0) | Was this review helpful? 3 0
Love it, love it
(Updated: November 17, 2016)
Overall rating
 
4.6
Slots
 
4.0
Table Games
 
3.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
Husband & I have been coming here for 12 years. We could go to Cleve. Or Youngstown, closer, but we come here for free room and everything is at 1 place. Rooms, food, and especially the Spa!!! We don't win every time, but enough to keep comi g back.
L
Comments (0) | Was this review helpful? 3 0
I'll wait to visit again when it is presentable.
(Updated: May 26, 2016)
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
Expensive drinks.  Totally bare and favorite slots gone! We didn't drop a cent, just checked it out and left. I doubt I'll be back, but may check it out in a month or so.  Maybe they are remodeling?!  I hope.
H
Comments (0) | Was this review helpful? 1 1
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