Mountaineer Casino Racetrack & Resort

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2.1 (53)
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53 reviews
 
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11%
 
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43%
Overall rating
 
2.1
Slots
 
1.9(53)
Table Games
 
2.0(43)
Customer Service
 
2.2(53)
Player's Club
 
2.0(53)
Gaming Atmosphere
 
2.2(53)
Amenities or Hotel
 
2.4(47)
Food & Drink
 
2.0(53)
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53 results - showing 1 - 5
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Ordering
Bad News
(Updated: April 02, 2014)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
We used to visit this casino twice a week and spend more money than we ever should have. I can't wait until the casino in Austintown, Oh. opens!!!! Mountaineer is a joke! Playing max bet gets you nothing! You wait forever for a free game on the slots and when you finally get one they pay next to nothing! We were there Monday evening 03/31/14 and there were 5 power outages during the time we were there! All slots shut down every time the power went out and had to re program!! The free play that you get for the amount of money you spend is ridiculous!! We go to Erie maybe once every 6 months and get more free play from than we do going to Mountaineer twice a week!! What a joke! But, I guess it's our fault for returning. We will not be making that mistake again. I would rather travel and am looking forward to going to the new Rocksino in Northfield and will be looking forward to the new casino in Austintown. Totally discouraged as was everyone around us playing!!
L
Comments (0) | Was this review helpful? 14 2
FREE-PLAY?
(Updated: March 31, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I was mailed $360.00 for free-play, $90.00 for 4 days each. Stayed for free at the Tower Hotel inside the casino. Scanned my card at the kiosk and it told me I had no free-play. Only problem with this was, I had the hard copy of the free-play coupons and showed them to the cashier at the cashier's cage. He (Matt) told me that I have no free-play coming because of no play or low play. He said that it was the advertising department's fault. Additionally, he said that he could not over-ride the system. He went in a back office behind the cage and got the cashier manager who came out and got an attitude with me. I told him I was going to sue them and that my case is a slam dunk, why? because I had the hard copies of free-play in my hands. I am in the process of suing them for fraud, bait and switch and false advertising among other things. I just wonder how many thousands and thousands of people they have done this to. They baited me into thinking I had plenty of free-play and told me once I had driven about 2 hours that I didn't have free-play. I guess they thought I would gamble my own money. I did no such thing. I will never go back, only collect from them a substantial amount of money once my lawsuit settles!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
JB
Comments (0) | Was this review helpful? 11 6
Never,ever again
(Updated: September 05, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I will never go again. I gave everything a 1 star rating because it would not go any lower. Our room had black mold in the bathroom. Glasses sitting in the hallway from another room sat there the entire time we were there (1 1/2 days) The hallway stunk. People were very rude. Tightest slot machines I have ever played on. Everyone I talked to agreed. Lots of older machines. I play video poker. No new machines. When I asked why I could not get an answer. They just shook their heads. Went to the buffet in the afternoon;they were serving hotdogs. When we left the next morning at about 9:30 there was no management personnel there to listen to our complaint. I think they were hiding. Could go on but can only say NEVER,EVER AGAIN.
E
Comments (0) | Was this review helpful? 6 0
player
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
they said that the smoking ban hurt this not true the slots are so tight you couldn't get a hit for no amount of money don't waste your time or money
J
Comments (2) | Was this review helpful? 6 1
So sad
(Updated: December 20, 2015)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
So sad what was done to this casino. We would frequently travel there and spend the night, which meant playing slots most of the night. The second floor was always entertaining with the variety of slots offered. The second floor was always packed with players. What a shame now, a bare area with very few slots. I enjoyed the hotel but the casino is not worth the ride. I live near the rivers or meadows casino I can frequent them. When I chose to do an overnight trip, I will drive to wheeling or Seneca Niagara or Seneca
The smoking area is either very cold or extremely hot, with large fans blowing right on you. I'm not a smoker but hoped I could find a machine somewhere to play. Don't waste your time visiting this casino very disappointing.
C
Comments (0) | Was this review helpful? 5 0
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