Mountaineer Casino Racetrack & Resort

Mountaineer Casino Racetrack & Resort

Hot
 
2.1 (52)
7200 0 1 0 0 0

User reviews

22 reviews with 1 stars
52 reviews
 
8%
 
12%
 
8%
 
31%
 
42%
Overall rating
 
2.1
Slots
 
1.9(52)
Table Games
 
2.0(42)
Customer Service
 
2.2(52)
Player's Club
 
2.0(52)
Gaming Atmosphere
 
2.2(52)
Amenities or Hotel
 
2.4(46)
Food & Drink
 
2.0(52)
Back to Listing
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
22 results - showing 16 - 20
1 2 3 4 5
Ordering
Never,ever again
(Updated: September 05, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I will never go again. I gave everything a 1 star rating because it would not go any lower. Our room had black mold in the bathroom. Glasses sitting in the hallway from another room sat there the entire time we were there (1 1/2 days) The hallway stunk. People were very rude. Tightest slot machines I have ever played on. Everyone I talked to agreed. Lots of older machines. I play video poker. No new machines. When I asked why I could not get an answer. They just shook their heads. Went to the buffet in the afternoon;they were serving hotdogs. When we left the next morning at about 9:30 there was no management personnel there to listen to our complaint. I think they were hiding. Could go on but can only say NEVER,EVER AGAIN.
E
Comments (0) | Was this review helpful? 6 0
Glad I saw all the poor reviews for this casino be
(Updated: July 02, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Thank you to everyone who rated this casino. I WILL NOT visit this casino now. Money is hard enough to come by to just walk in to a casino and give it away with no chance of winning.
PM
Comments (1) | Was this review helpful? 6 4
Slots stink
(Updated: June 18, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Just visited the casino this morning, I can see why it has been a while. The slot machines were so tight i am sure that i will never go again. I had been over in Pa. at their partner casino and i did fairly well. I played some similar slots, in fact, the one i won the most money on. The max was 250 credits and here it's 500 credits and i played the same way i did in Pa.
I will never go there again, i will go to Vegas first. At least i can win enough to pay for my whole trip. So, so long Mountaineer..........
D
Comments (0) | Was this review helpful? 3 2
WORST casino in America
(Updated: January 24, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0
Mountaineer is, by far, the absolute worst casino in America. It once used to be the place we went to gamble (from PA), years ago. You at least had a shot at winning. NOT the case now! The last 4 times we went, we did not see even one slot machine hit within an 8 hour period, on a weekend night! We have some in our group that play the 1 to 5 cent games, some that play table games (mostly blackjack, craps or roulette) and I play the high roller slots ($1 with multiple line bets or $5 since that's the highest here). No one hits, you simply put your money in & lose. You RARELY even win the least amount on a machine, be it a cherry or mis-matched bars or blanks...that is just pathetic! We will NEVER go back here & I strongly suggest no one else does either. Do NOT believe ANY good reviews you see about this place...it's run down, you have a 0% chance of winning anything, the food is awful, the comps are NOT worth the trip and overall, it basically sucks! The last trip we made was a few weeks ago, after not being there for months, and it was so disgusting it has turned us off forever. Multiple people were commenting on calling the gaming commission, which is a joke anyway, because WVa doesn't monitor the casinos as they should. The MEADOWS IS THE PLACE TO GO!!! They pay out CONSTANTLY, it's newer, comps are better, food is better, service is better, overall a BETTER casino than Mtnr. (or Wheeling for that matter). West Virginia is NOT the place to gamble and Mountaineer if most definitely NOT a good casino!
Quite a shame to have lost so many loyal customers though....way to go Wva!
TS
Comments (0) | Was this review helpful? 4 2
More mis-management and greed
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
Mountaineer recently laid-off another 47 hardworking, front-line employees, citing thier "struggling financials". How many of those employee's salaries could have been covered by the bonuses giving to GM J. Sours and CEO R. Griffin? There's a reason this casino is losing money every single quarter, and it's not because of the front line workers. The mismanagement of Sours would be comical if it weren't ruining the lives of so many hard working employees. He doesn't understand marketing, he doesn't understand food and beverage, he clearly doesn't understand gaming - all he understands is how to cut costs at the expense of guests and employees. But of course he doesn't cut his own costs, that would mean he couldn't accept his bonus checks quarter after quarter and year after year.
A
Comments (0) | Was this review helpful? 4 1
22 results - showing 16 - 20
1 2 3 4 5