Mountaineer Casino Racetrack & Resort

Mountaineer Casino Racetrack & Resort

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2.1 (54)
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24 reviews with 1 stars
54 reviews
 
7%
 
11%
 
7%
 
30%
 
44%
Overall rating
 
2.1
Slots
 
1.8(54)
Table Games
 
1.9(44)
Customer Service
 
2.2(54)
Player's Club
 
2.0(54)
Gaming Atmosphere
 
2.2(54)
Amenities or Hotel
 
2.4(48)
Food & Drink
 
2.0(54)
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WORST casino in America
(Updated: January 24, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0
Mountaineer is, by far, the absolute worst casino in America. It once used to be the place we went to gamble (from PA), years ago. You at least had a shot at winning. NOT the case now! The last 4 times we went, we did not see even one slot machine hit within an 8 hour period, on a weekend night! We have some in our group that play the 1 to 5 cent games, some that play table games (mostly blackjack, craps or roulette) and I play the high roller slots ($1 with multiple line bets or $5 since that's the highest here). No one hits, you simply put your money in & lose. You RARELY even win the least amount on a machine, be it a cherry or mis-matched bars or blanks...that is just pathetic! We will NEVER go back here & I strongly suggest no one else does either. Do NOT believe ANY good reviews you see about this place...it's run down, you have a 0% chance of winning anything, the food is awful, the comps are NOT worth the trip and overall, it basically sucks! The last trip we made was a few weeks ago, after not being there for months, and it was so disgusting it has turned us off forever. Multiple people were commenting on calling the gaming commission, which is a joke anyway, because WVa doesn't monitor the casinos as they should. The MEADOWS IS THE PLACE TO GO!!! They pay out CONSTANTLY, it's newer, comps are better, food is better, service is better, overall a BETTER casino than Mtnr. (or Wheeling for that matter). West Virginia is NOT the place to gamble and Mountaineer if most definitely NOT a good casino!
Quite a shame to have lost so many loyal customers though....way to go Wva!
TS
Comments (0) | Was this review helpful? 4 2
More mis-management and greed
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
1.0
Mountaineer recently laid-off another 47 hardworking, front-line employees, citing thier "struggling financials". How many of those employee's salaries could have been covered by the bonuses giving to GM J. Sours and CEO R. Griffin? There's a reason this casino is losing money every single quarter, and it's not because of the front line workers. The mismanagement of Sours would be comical if it weren't ruining the lives of so many hard working employees. He doesn't understand marketing, he doesn't understand food and beverage, he clearly doesn't understand gaming - all he understands is how to cut costs at the expense of guests and employees. But of course he doesn't cut his own costs, that would mean he couldn't accept his bonus checks quarter after quarter and year after year.
A
Comments (0) | Was this review helpful? 4 1
No oil drilling game
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
There is no "Texas Tea" video slot at this place. If it is your favorite slot game then don't go there to play.
I
2 reviews
Comments (0) | Was this review helpful? 1 3
crazydog
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Very, very few VP machines. 7/5 JOB. Old machines, I'm not sure they replaced any of the machines since they opened. (At least 12 years.)



It's dark and comps on drinks almost nonexistent. Glass of water - free, Bottle of water -$2. Hopefully, with PA opening casinos this will change. As of now The Meadows in PA is the better option.
V
6 reviews
Comments (1) | Was this review helpful? 1 1
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