Rivers Casino Philadelphia

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1.9 (27)
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27 reviews
5 stars
 
0%
 
11%
 
7%
 
26%
 
56%
Overall rating
 
1.9
Slots
 
1.8(27)
Table Games
 
2.1(23)
Customer Service
 
2.2(27)
Player's Club
 
1.8(27)
Gaming Atmosphere
 
2.0(27)
Amenities or Hotel
 
1.4(22)
Food & Drink
 
1.8(27)
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27 results - showing 16 - 20
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I don't like the place
(Updated: October 24, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Just stay away from this place , machines were designed to collect money. Not to give out a dime, they are real cheap. And there is no european roulette which has better chance for players like me than american roulette . As for the blackjack , it is the same story, min bet is $10 max bet is $100 so it means that if you lose your money there is no chance to get it back.
SM
Comments (0) | Was this review helpful? 6 0
Funtime in the city
(Updated: September 25, 2011)
Overall rating
 
4.2
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
Sugarhouse was so much fun. We went to the phillies game and decided to hit Sugarhouse before going back to NJ. It was right there, easy to get to, easy parking. We didn't go for comps, or slot promos we went for fun and that is what we had. We spent 4 hrs there, the staff was pleasant, drinks kept coming (give the waitress a good tip on the first drink they will find you for your next), then ended up having a burger in the back bar area delicious ! Just the right size for the area. Thank you, we'll be back during the playoffs,
LB
Comments (0) | Was this review helpful? 2 7
Sugar House
(Updated: August 07, 2011)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I also joined the players club with the promotion you would get your money you lost back after a half hour or double the amount if you played an hour. I played the entire hour and lost $80, so I was expecting $160 of free play on another day. After 2 months, I received nothing. I contacted the players club and to my surprise I was told I won $3 . No way to know how they figured that one out but I won't be back. This casino is dishonest and believe me I will let everyone know. Go to parx, harrah's or sands you will have a much better time. Sugar House sucks and does not honor it's promotions!
A
Comments (0) | Was this review helpful? 5 2
I hate Sugarhouse
(Updated: August 06, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Let me say, I visited here with my wife the other day and we both had a miserable time. Not only were the comps horrible, the machines were as tight as a drum. None were paying out. The joke about this place was that you can't find out in advance the comp amounts where they do not make available phone or online access. This place is in the middle ages. What is wrong with them? Every other casino in the area allows you to access your balances on the internet, or on an automated phone system. This makes it so incredibly inconvenient for people like myself, who have to travel 50+ miles to get to the casino, only to find out u have $0 comps. Also, what kind of system forces you to put your own money in before using your comp balances? OK..another backward policy is obtaining a new players card. The people operating Rush Rewards put u through the 3rd degree to obtain a simple players card or worse yet, u hand them your old card and they ask for several forms of ID and issue u only 1 card. Food comps in this place are non existent and the variety of restaurants is horrendous. And the biggest complaint I have are the vile people they allow inside. Many of them came from under a rock,and are rude and disgusting. All in all, this place isn't worth it, as far as I am concerned. I truly hate Sugarhouse, for what its' worth... Better off going to Sands or Parx. At least these places have class where this hell hole is far from classy!!!
J
Comments (1) | Was this review helpful? 12 1
Sugar House Casino
(Updated: July 25, 2011)
Overall rating
 
2.2
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I've been to Sugar House a bunch of times. It certainly isn't in the same class as Sands, Parx or other better known places. Their comp program is a complete mystery! I doubt if the CIA could find out how it works!. Usually, the food in the bar is good but lacks variety. We usually get 'you need to play some more to get a comp! It reminds me of some of the independent casinos in Vegas back in the 70's

All in all, Sugar House is a place to go if you want to have some casino fun and maybe win, maybe not. If you are looking to build a long term major comp relationship with a casino.. I don't think this is the place for you.
G
Comments (0) | Was this review helpful? 5 1
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