How do you play at the SAME machine, spending 800 dollars, get only 2 bonus games at max bet and win only 8dollars and 45 cents?? It seems like the more money you play you're pretty much doomed!! It also seems since the addition opened the machines became even tighter!! 100 dollars is like 10. The Sugarhouse is a joke and I can't wait for the casino to open in South Philly. The Sugarhouse will never see another penny from me and from a conversation a WHOLE LOT of others.

Sugarhouse casino was a great time. Up down up down winning before. Today however it's nothing but losing!! People are rude and it's only for people betting .40 cents. If you bet anything higher stay away!!! No comps, no good giveaways, complete joke.
I've been a signature player for 3 years and been watching it get worse and worse.

This place is getting tighter and tighter and it shows. Compared to the crowds id a year ago the casino is practically empty. People hemorrhage money at the Sugarhouse Casino on a regular basis. It seems that ever since the new casino license was awarded Sugarhouse slots have been paying out a lot less. They were never the kind of slots that would encourage you to quit your day job before but now they are tight to the point of insanity. I mentioned the lack of crowds to a customer service rep who was taking a survey and she claimed that the casino was slow during the summer although the previous 3 summers it had been much busier. I spoke with the same rep this weekend and asked her where the crowds were and this time she had no answer. When the new casino opens up in South Philly Sugarhouse will have to increase their payouts in order to compete so they decided that in the interim while they kept the other casino tied up for 2-3 years in court, they would fleece all of the gamblers who only go there because of its convenience to the city. Many of their patrons use Septa and therefore the casino is their only option. The comments about the smoke, poor customer service and lower class clientele also have a sound basis.

The parking lot was incredibly small. I also didn't like the idea of lot parking in that neighborhood since I didn't see any security in the lot.

We must have looked like we had never been there before since the security officer at the door asked if we had. We told him we had never been there before. He tells to go back to the rewards desk and get a card and we will get free play. So we go back. They have one guy working the desk with about 8 people in line and no place for a line to conveniently form. And while the guy was informative, I wouldn't say he was friendly.

Then you have to go back up front where we came in and swipe our new card in the promo kiosk. You play a little game. My buddy gets $10 in free play. I get $15 in free play. Not much, but it was more than they had to give us.

So now we start walking through the casino looking for games to play with our free play. The first two machines that we sit down at won't take the free play. The system would let you go through the motions and then "an error" would happen. After we find machines that will take our free play and we play through it, we look at the table game selection. What a joke. Pai Gow Poker has a $40 minimum on a Monday night (no wonder the 4 tables were almost empty). Blackjack had $25 minimums, again on a Monday night.

It is kind of out of the way for me. There are other casinos and I will play in them.

Very tight slots compared to Parx, which aint great either! I never seem to win at Sugar! Plus I like some of the older slots and they only have the new shiny but stingy slots they put out these days! They need to loosen them a little then maybe I shall return. The Casino is small and the patrons a little shall we say low class and leave it at that. I sometimes have to watch my back when I walk to my car especially at night. The Comps are terrible for slot players a 5.00 or 10 dollar here or there, the web site should be a little more informative as to any comps you have on your card. The parking is not good small and cramped but than again so is the casino. The only positive I must say is that you can get credit to play with markers a lot easier than Parx.(no minimum bank account needed) But other than that, stick with Parx if you are a Philly local