Have been there 4 times now. Usually on a saturday morning. Always pretty busy. Was there today and just have to say, had a horrible time.
The first time I went I was surprised by the prices on the slots. Most of the penny machines have max bet, which you need to bet for bonuses, above 2 bucks. There are 3, 4 and 5 dollar max bet penny machines. The quarter and dollar machines can be astronomical. could see this if there was some money coming back but that doesn't seem to happen much. An example, The Big Green Money Machine, a dollar per wheel bet usually pays out in dollars and I have had pretty good luck with it at other casinos. Here it pays out in quarters, you place a 5 dollar bet and quarters are coming up on the wheel, seems a little insulting.
After the first trip I got over the price shock and accepted it just like one excepts everything else being overpriced in NYC. Obviously the market will bear them because the place is always packed.
Their rewards cards are a must because you can only use half of the casino without one. The problem, even at 11 am the line for the cards is 50 people long. If I'm stopping in for an hour do I really want to stand in line for another hour just to get a card? You can't even go upstairs to the second half of the casino without the second tier card. How do you get that, by getting enough points. How many points do you get for play, no idea. Can't find any concrete info on that. So I stand in line for an hour to get the first card, do stuff to get points and then stand in line for an hour to get the upgraded card. I guess that's how it works, there isn't any info on the whole system.I really only want to pop in and have some fun for an hour not stand in line for hours. The first three times I was there the garage parking was free, now it's supposedly free with a rewards card. They don't tell you that. So I go to leave and there are kiosks that you are supposed to pay or present your card before you leave. I went to the ones on my level and they were broken so I had to go back downstairs. There was one of two working there and another line of about 10 people. water and when I got to the machine there was a kid there to show people how to use it. He put my ticket in and it didn't work. He said to tell the guy on the way out that the ticket was bad. Right, have you ever gotten up to a gate with your unvalidated ticket and thought if you just told the guy your ticket was broken he would just let you go. So I go out and tell the guy and he says " I have to have your rewards card to prove your ticket is defective." He finally let me out after I got a little hyper about that.
Don't even get me started on the half hour I had to sit at a machine because my ticket was stuck and no one came by to help.
I remember when the point of a casino was to make you feel good even though you just gave them all your money. So far from the point at this place. It's too bad too because the combo of the casino and watching the races could be so much fun.

Another New York State scam. This place carters to only the slot player and electronic gaming tables. The video poker machines are virtually non-existent. There are perhaps a maximum of six machines and they are of the $1.00 variety and all Double Bonus and THAT IS IT. Unless you venture to the bar on both floors where traditional (9/6 and deuces wild are located. But if there is a football game you can forget about a space. This place is an absolute disgrace. VIDEO POKER PLAYER; STAY HOME. I did notice that the poker bar machines did offer 25 and 50 version of poker but most are $1.00. When this place was planned it certainly did not take the video poker player into consideration. The place is swamped with slot machines. Here is another disgraceful disdain for the player. While at the bar playing a $.25 poker game the only drinks free are: coffee and soda and that is it. They do not even have bar snacks for the patrons. Furthermore, these are not true video poker machines as they have in Atlantic City, Connecticut or Pennsylvania. The machines are controlled by a central computer in Albany (LOTTERY.) Case in point was when I was dealt a flush with a possible straight flush. Strategy says to discard the non-sequential card to improve your hand to straight flush but when you do this, you return to the original flush draw. This means that the Albany computer had you winning a flush but could not improve further. Don't tell me this is not a sham.

I went there last Saturday. The worst experience ever .. the Security guard lady in the afternoon was EXTREMELY RUDE She didn't have any experience or no metal detectors. She acted like she owned the casino. She had very poor judgement toward people..I have gone to the Aqueduct track for many years and never got treated like that until now.

This is New York and there are no MULTI Video Poker machines on the floor!! They have a bonus card poker machine which is not what every other casino AC, Conn., Vegas!!! The floor people and customer service have no clue and you cannot get to a multi video poker at the bar because everyone is watching the football games and not playing!

I spent a lot in a few minutes and no returns, usually i win a bit, but these machines, especially the roulette, is rigged to pay out crap.