Resorts World Casino New York City

Resorts World Casino New York City

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1.6 (40)
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2 reviews with 4 stars
40 reviews
5 stars
 
0%
 
5%
 
15%
 
23%
 
58%
Overall rating
 
1.6
Slots
 
1.5(40)
Table Games
 
1.3(25)
Customer Service
 
1.6(40)
Player's Club
 
1.4(40)
Gaming Atmosphere
 
2.1(40)
Amenities or Hotel
 
1.3(26)
Food & Drink
 
2.1(39)
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Table Games
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Comments
2 results - showing 1 - 2
Ordering
It is a lot better than before
(Updated: July 14, 2014)
Overall rating
 
3.7
Slots
 
3.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
3.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
N/A
Food & Drink
 
4.0
1: It's strange how the casino is on the 2nd and 3rd floors, not the main floor.
2: The security guard(s) for alternate entrances must dread the loneliness.
3: There is not a single water fountain, you have to ask for tap water at food court.
4: The bathrooms need a divider for people leaving and entering.
5: Machines malfunction a little too frequently.
6: Some roulette/sic-bo machines don't place bets in the exact spot you want them to.
7: Some slots have buttons that do not function, e.g, the change bet types.
8: People need to learn to use the cashier to break bills, using the machines wastes a lot of everyone else's time, and I've had to offer change for people too often.
9: Machines need to show which way to insert the rewards card.
10: The food is good, but the lines are more often a longer wait than desirable.
11: There is no $1 chip denomination in baccarat, making it only possible to wager $26 by going all-in.
12: People often sit on machines I want to play but they do not play them.
13; People hold seats for strangers? Can't I just borrow the machine until they return?
14:Why is there always UNUSED parking right in front of the casino (is it for buses)?
15: Where is the FAQ or glossary page? Like how many dollars equals a point?
Overall decent, would bring a crowd, but still needs a little improvement.
J
Comments (0) | Was this review helpful? 5 3
good
Overall rating
 
3.6
Slots
 
3.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
i was there a few times since it opened. Love the 50 cent and 25 cents slots that are 2x, 3x, 5x, 4x there is always a line to get these machines. Very popular. Safety concern is an issue, but only go in the day time. I think the casino is beautiful for Queens. Had no problems with staff, all were sincere. Will be back there again soon, I hope.
BM
Comments (0) | Was this review helpful? 3 8
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