Wheeling Island has gone down hill lately. The last two times we visited we could not believe how bad the service was. My husband got severe diarrhea from their "new and improved" buffet. He had to spend the entire night in the bathroom instead of gambling. I was livid. I demanded to speak to a manager and I told him that my husband got very ill from the buffet and that there was NOTHING new and improved about the buffet. It was the same one they have always had. The manager agreed with me and said that he just ate there the other day and he did not see anything new at the buffet either. Ok? He gave us each a lousy $20.00 on our slot cards for the inconvenience. Then we decided to give this place one more chance and went back about two weeks ago because we had a free room. When we arrived we noticed that the entire 1/2 of the casino was closed off. I again asked to speak to a manager and asked them why they didn't mention this on the phone when I was making my reservations. I would have never made the 2 1/2 hour drive there if I would have know this. He responded "yeah, I am actually not a manager, but I am the closest thing to a manager you will find around here on a Sunday night". He continued to explain that the employees just found out about this that same day and that Wheeling does everything at the last minute and is very bad a communicating to it's employees what is going on there. He said he would mention that I was upset to a real manager when he saw one. Also, no one knew how long it would be closed but it could be 3 weeks or longer. Then I stopped at the front desk to ask for a late checkout on my way to bed at 3:00 a.m. The man at the front desk, Mr. Anthony told me that he would be "reamed out" if he gave me a late checkout. I said "WHAT"? he replied "yeah, I gave someone else a late checkout the other day and I was reamed out". He said they are not allowed to do that anymore. Usually casinos are more than happy you are up all night gambling and will do whatever it takes to keep you there longer. I have no idea if this place got new management or what but something is really strange at this place.
I Like this place. Out of all the others in tri state this place feels at least fair. All the others feel like a big rip off Mountaineer, Meadows, Rivers. I go in those places with $600 between me and my wife and most time have to leave in less than an hour. At least here we can spend the whole day on this and have a great meal and come home happy and at least even most trips.
I'm a Diamond Club member at this joint and have been going here for two years at least 2-3 times a week. Well I used to. Just had enough of getting legally robbed. The machines are the tightest in the tri-state including The Meadows and The Mountaineer. I don't care what anyone has posted about winning here. I was a regular. And no I wasn't a senseless gambler either going out and betting max trying too nail a jackpot. I believe it's set up for you out of staters who show up once in a blue moon to hit something to lure you back. If you're not from West Virginia, you have better chances of winning. JUST LOOK AT THE WALL ON YOUR RIGHT WHEN YOU GO UP THE ESCALATOR. They have all the big winners names and where they are from listed. Just about EVERY SINGLE one is from PA and OHIO. Locals have no chance at all here. They know you keep coming back and spend your money, so why let you win? I believe your players club card has everything too do with what you win here. OR LACK THERE OF. The only machine you'll see hit is a Sizzling 7 machine, and that's not even a jackpot. It's $1,000.00. And that's a rarity. Once in awhile you'll see a dollar machine hit. With that many machines, there should always be a jackpot bell going off. ALWAYS. I went here 4 straight nights without seeing or hearing a jackpot. I've never personally hit one. You'd think being the highest level of membership they have you would have hit at least one measily $1,250.00 tax form signing jackpot. It's not just me either, The four other people i go with are Diamond members too and they too have never hit one. So throw out my bad luck or bad gambler thing out the window. Just saying If you live in the Ohio Valley (a local), DON'T COME HERE, YOU GET FULLY TAKEN ADVANTAGE OF. If you do, don't use a players club card. Besides they are virtually worthless as you can't get a free dinner anymore. The comps went out the door. The free play is a joke. It's true, I've never won a single ticket while playing with free play. Just a little advice from someone that knows this place inside and out
The slots here are quite generous, in my opinion. I think that anyone that complains that the slots are tight are simply, "Jackpot or bust," players that really have no business complaining. Generally, the slots here will let you double up or get to 150% pretty easily, so you just ticket out and put the original amount wagered back in and pocket the rest.
I have been to this casino six times in the last month and here's how it has gone:
I understand that these results are not typical, but even in experiences prior to that I have noticed that you can limit your losses and walk out anywhere from $50-$100 ahead pretty easy just by playing intelligently.
I don't play table games much, but have noticed that Let it Ride is almost never going on.
Customer Service here is nice, and everyone is very attentive. The waitresses come around for drinks orders every ten minutes or so.
I know nothing of the player's club. I have no interest in my wins/losses being tracked, so I'll just give it three stars.
The atmosphere is fine.
I know nothing of the hotel there.
The buffet is quite good, and all of the bartenders make good drinks.