Wheeling Island Hotel-Casino-Racetrack

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2.4 (39)
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17 reviews with 2 stars

39 reviews

 
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Overall rating 
 
2.4
Slots 
 
2.4  (39)
Table Games 
 
2.1  (35)
Customer Service 
 
2.4  (39)
Player's Club 
 
2.4  (39)
Gaming Atmosphere 
 
2.6  (39)
Amenities or Hotel 
 
2.5  (35)
Food & Drink 
 
2.4  (39)
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Table Games
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Player's Club
Gaming Atmosphere
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Comments
17 results - showing 1 - 5
1 2 3 4
Ordering
New machines are terrible!!
Overall rating 
 
1.6
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Wheeling Island Casino has gone so far down hill. They have replaced all the decent hitting machines like "Devils & Diamonds" with absolute junk. They have all these huge screen, flashing, glitzy machines now that pay garbage. On top of that, they constantly move the machines around for absolutely no reason. I threw my players card out the window and only patronize The Meadows in Pa now.
C
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Payouts are terrible
(Updated: January 21, 2018)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Buffet has gone hill
DM
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Susan
(Updated: June 29, 2017)
Overall rating 
 
1.5
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
This casino has really gone down hill over the years. I visit the casino almost on a weekly basis and stay overnight always seeing new staff at the players club. Staff are very rude and instead of security patrolling the casino they are worried about you bringing sweet tea in from chick-fil-a. "No drinks from the outside allowed I was told from the Security Supervisor Devin" as I was sitting there minding my own business patronizing a slot machine. All they give you are small Dixie cups to drink from. The bar waitress Tina is extremely rude and igorant. I attended a recent stealth and diamond meeting to voice my concerns to upper management and spoke personally to Kim Florence and never heard ANY response from ANY party I spoke with there. Very little free play and prize drawings as compared to past years and the food has definitely gone down hill. Slots are tight unless your max. betting and who can afford to do that weekly. This place is entertainment only if you call it that!!!
S
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Worst casino payout
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
Spent a lot of money in thousands here. Should have never gone. Old dirty casino, people working there are rude and not helpful. Embarassed to say I went back expecting better odds. Lost more, sty away from wheeling. Its aweful!!!!!!RUN!!!
B
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Rude rude rude
(Updated: April 16, 2017)
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
N/A
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
2.0
I was cheated and treated rudely and I am telling everyone I know to go anywhere else they need close them and start again all you read about online is them throwing people out jerks
PG
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