Let start off by saying my wife and I visit this place way to often and lose way to much money. Here's what we don't like, first off all of WV casinos use the VLT system to determine the slot payouts, that's equivalent to buying scratch off tickets. None of the machine use an RNG and all hits are predetermined. Now for the hidden stuff their weekly drawings advertise say 10 winners each hour on Saturdays nights. Well that really isn't true they draw 10 name electronically but if you aren't there they do not redraw for those unclaimed spots so they really don't have 10 winners unless everyone is there. Then there is the fact that when you cash a TITO at one of the cash machines you do not get your coins unless you cash your ticket at the cashiers cage, you get a TITO instead of the coins, that's very cheap way to make sure they get every cent out of you that they can. As I stated we go there way to often but you get your rewards from the points you earn, if you happen to leave your machine and remove your players card when you need to play the remainder of the $5 a point to earn a point (example I play $3.25 of the $5 needed to earn a point the point count it starts over again at $5 when you insert your card to play another machine). To most people that really wouldn't matter but when you need a lot of points to earn your rewards because you are a regular it matters. Also the place is run down and during the week cleaning people are far and few working so it gets pretty dirty with cups bottles and ashtrays. This is the best casino we have to play at so that is the only reason we go there. Mountaineer is closer but is is a bigger chit hole than Wheeling Island. Slot payouts are so so we've played where they are tighter.
Wheeling Island Casino has gone so far down hill. They have replaced all the decent hitting machines like "Devils & Diamonds" with absolute junk. They have all these huge screen, flashing, glitzy machines now that pay garbage. On top of that, they constantly move the machines around for absolutely no reason. I threw my players card out the window and only patronize The Meadows in Pa now.
This casino has really gone down hill over the years. I visit the casino almost on a weekly basis and stay overnight always seeing new staff at the players club. Staff are very rude and instead of security patrolling the casino they are worried about you bringing sweet tea in from chick-fil-a. "No drinks from the outside allowed I was told from the Security Supervisor Devin" as I was sitting there minding my own business patronizing a slot machine. All they give you are small Dixie cups to drink from. The bar waitress Tina is extremely rude and igorant. I attended a recent stealth and diamond meeting to voice my concerns to upper management and spoke personally to Kim Florence and never heard ANY response from ANY party I spoke with there. Very little free play and prize drawings as compared to past years and the food has definitely gone down hill. Slots are tight unless your max. betting and who can afford to do that weekly. This place is entertainment only if you call it that!!!
Spent a lot of money in thousands here. Should have never gone. Old dirty casino, people working there are rude and not helpful. Embarassed to say I went back expecting better odds. Lost more, sty away from wheeling. Its aweful!!!!!!RUN!!!
