Wheeling Island Hotel-Casino-Racetrack

Wheeling Island Hotel-Casino-Racetrack

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2.4 (40)
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40 reviews
 
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Overall rating
 
2.4
Slots
 
2.4(40)
Table Games
 
2.1(35)
Customer Service
 
2.4(40)
Player's Club
 
2.4(40)
Gaming Atmosphere
 
2.6(40)
Amenities or Hotel
 
2.5(35)
Food & Drink
 
2.4(40)
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One to the worse casinos I play at.
Overall rating
 
2.2
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
Let start off by saying my wife and I visit this place way to often and lose way to much money. Here's what we don't like, first off all of WV casinos use the VLT system to determine the slot payouts, that's equivalent to buying scratch off tickets. None of the machine use an RNG and all hits are predetermined. Now for the hidden stuff their weekly drawings advertise say 10 winners each hour on Saturdays nights. Well that really isn't true they draw 10 name electronically but if you aren't there they do not redraw for those unclaimed spots so they really don't have 10 winners unless everyone is there. Then there is the fact that when you cash a TITO at one of the cash machines you do not get your coins unless you cash your ticket at the cashiers cage, you get a TITO instead of the coins, that's very cheap way to make sure they get every cent out of you that they can. As I stated we go there way to often but you get your rewards from the points you earn, if you happen to leave your machine and remove your players card when you need to play the remainder of the $5 a point to earn a point (example I play $3.25 of the $5 needed to earn a point the point count it starts over again at $5 when you insert your card to play another machine). To most people that really wouldn't matter but when you need a lot of points to earn your rewards because you are a regular it matters. Also the place is run down and during the week cleaning people are far and few working so it gets pretty dirty with cups bottles and ashtrays. This is the best casino we have to play at so that is the only reason we go there. Mountaineer is closer but is is a bigger chit hole than Wheeling Island. Slot payouts are so so we've played where they are tighter.
JJ
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New machines are terrible!!
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Wheeling Island Casino has gone so far down hill. They have replaced all the decent hitting machines like "Devils & Diamonds" with absolute junk. They have all these huge screen, flashing, glitzy machines now that pay garbage. On top of that, they constantly move the machines around for absolutely no reason. I threw my players card out the window and only patronize The Meadows in Pa now.
C
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Worst casino
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Worst Casino ever. Had a hard time getting my promo for a room at 79.00 and once I did it was the time ever. Buffett was horrible. Food pans were empty and the employees had no initiative to fill them. They'd look at the empty ones and never come back. The self serve stations were never stocked, no coffee or cream. Bathrooms were dirty. Next time, gonna spend the extra money and stay at the Meadows. 
KN
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Payouts are terrible
(Updated: January 21, 2018)
Overall rating
 
2.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
Buffet has gone hill
DM
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dewycheatemallwecan
(Updated: August 03, 2017)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
2.0
Food & Drink
 
1.0
The reels on the dollar machined have been tampered with my persoal opinion from playing them. I would welcome an out of state Gamming commision would surly have fines for this casino.
SS
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