I go to Parx a couple times a week. Win some, lose more often. It's a casino. It's just close to home. The slot service on the floor can be unbearable. I had a voucher fail to print and it took 20 minutes for a slot person to come. This was the second long wait in a month. Their comp system is well below industry standards. It takes tons of play to earn decent food comps. You earn one point for $ 20.00 in slot play, one point for $ 60.00 in video poker play. Ten points in a day will earn you $2.00 extra play. I recently ran up 63 points and received less than $2.00 in comps. Yeppers that's 63 points X 20.00 = $1,260 played through the machines. That is just not reasonable. They did give me 8 monthly free plays of $ 15.00 per day. Some times there's a bonus day with an extra 5, 10 or 15. The food choices are limited but the ladies that work at foodies and the Earl of Sandwich are nice and polite. The cleanliness in the casino in the morning is good. I've been there on a saturday night. never again. AS busy as it is they do a good job keeping the rest rooms clean. Overall it's a racino, that want's to grow and be a casino. They don't need to give the player's anymore as they have such a big customer base with no competition, why bother? I refer to some of the patrons as the great unwashed. These people eat at slots, use the floor for an ashtray, leave food between the machines, so it's not all Parx's fault. They don't treat their homes like that. So, to be fair Parx is an average casino with no competition. They could improve their comps a bit and increase free play.
These crooks have the balls to roll up on me and tell me I have to pay back a ticket voucher I found on the casino floor. They say someone claimed it lost which is BS because they would not show me who that person was. Some young punk comes up to me and tells me I have to give the money back. He thought he was a tough guy and I do remember faces. Apparently in PA not only can these casinos rob you at the machine but they have the right to claim any ticket on the floor and it's not finders keepers. Well here is a little news for these legalized criminals. I will no longer be spending my hard earned money at this place!
Parx casino has the tightest machines of all the casinos i have ever been. I spent thousands throughout the year before i won a few dollars. Three hundred to 600 goes fast there, within two hours..The dollar machines are awful and often the bonus games do suck... Like harrahs chester, i await until it burns to the ground... This place will be out of business before long... I leave feeling low and taken advantage of.
Been to Parx three times. 99% of the employees are helpful, professional, and know how to give good customer service. As for the other one percent...place is perfect. So I give them one star for their almost perfect staff. I also give them one star for being clean, and having a nice decor, however I do believe their promotions are a scam. They advertise that on Sunday 50% of losses will be comp back to the player Monday. Not true! I lost $250 that I came in the door with, and on Monday they only gave me back $22 comp back. Saying you just have to make sure your rewards card is in the slots correctly, which I did every time I played. I feel cheated and will not return. I wanted to spend my money in Pa., but AC, here I come.
Although this casino is one of the largest in the area, it is so full of cigarette smoke. Even in the designated non-smoking areas. People are incredibly rude when they blow cigarette smoke in your face while playing, rather than ask if the smoke bothers you? Also, another annoyance are the cleaning people. They would vacum or clean directly at your playing station, disrupting your play, rather than wait until you are done. They don't even say excuse me most of the time. The loitering, though, is not as bad here as it is at Sands Bethlehem. At least the majority of people here play and not stand right in back of you.