i have been getting free play for at least seven years. all of a sudden it stopped, about three months ago. when i ask at promotions they tell me i'm not playing enough. I've played about $60 a week for as long as i can remember. can it be i won a couple of times? really enjoy going but as i am retired i can't afford any more.hope you can help.

Your better off giving your money away to charity! You have hardly any chance at winning! The place is rigged!
They are horrible, take, take and take.
It is not a good casino, if you could call it that.

Needless to say that I've lost at Empire, however, I've also won and won big on penny machines as well as dollar machines. My problem is that I don't know when to leave. That
is solely "my problem"!

My complaint is with the security detail. Absolutely no one manages the outside areas where people smoke and smoke; completely ignoring the designated smoking sign clearly displayed.
Recently, I saw a person with a mask on that looked like an oxygen mask. When I asked several people standing in front of the sign to move, I was screamed and cursed at. I went back inside and reported it to the security officer and asked that they clear the area of offending smokers. I was told that they were not allowed to go outside and say anything to the smokers. Further, I was told by this (really illustrious) guard when they attempted to to speak to the smokers, they were called upstairs, screamed at with threats of losing their jobs.

I am a former administrator of a major city agency and I am reporting that the management situation at Empire needs to be reviewed and overhauled. Yes, things have changed since I began going there. Yes, sometimes they send really good comps, but not always, especially when I feel I earned larger amounts than received. I think Empire has lost their will to please because of the caliber of some patrons attending the casino. It appears that they actually fear folks that are trying to destroy the casino. Late nights, you are bombarded with beggars, drunks and and assortment of I don't really know kind of people.

I will probably continue going but I sincerely hope that they improve the conduct of the security guards..and the amount of my comps.

I'll drive the 45 minutes and pay the toll on the bridge rather than drive the 20 minutes to go to Resorts World. I haven't been there in 3 years as Empire City's Casino seems to have better food and the lines are shorter at the cashier and food court. I have some very good days to go with bad days on the machines, although I came out ahead for the year in 2014.. Rest rooms are very clean and they have plenty of parking. Never had any problem whether I go daytime or night time, but I wouldn't go to Resorts world at night.

I started playing at empire city casino since may, 2015. I have had a lot of fun. I know people don't win a lot but that's the nature of probability. I also know this statement might sound ridiculous to many who have gambled more, but in a win/lost situation, I have won as much as I put it, so basically I have not lost very much.

Of course, human kind are greedy so, like everyone else, I expect better. My best advice is, DON'T GO EVERYDAY. Just go in a particular night when there is an event, that's when I have noticed, I have won the most. Goodluck!