Needless to say that I've lost at Empire, however, I've also won and won big on penny machines as well as dollar machines. My problem is that I don't know when to leave. That
is solely "my problem"!

My complaint is with the security detail. Absolutely no one manages the outside areas where people smoke and smoke; completely ignoring the designated smoking sign clearly displayed.
Recently, I saw a person with a mask on that looked like an oxygen mask. When I asked several people standing in front of the sign to move, I was screamed and cursed at. I went back inside and reported it to the security officer and asked that they clear the area of offending smokers. I was told that they were not allowed to go outside and say anything to the smokers. Further, I was told by this (really illustrious) guard when they attempted to to speak to the smokers, they were called upstairs, screamed at with threats of losing their jobs.

I am a former administrator of a major city agency and I am reporting that the management situation at Empire needs to be reviewed and overhauled. Yes, things have changed since I began going there. Yes, sometimes they send really good comps, but not always, especially when I feel I earned larger amounts than received. I think Empire has lost their will to please because of the caliber of some patrons attending the casino. It appears that they actually fear folks that are trying to destroy the casino. Late nights, you are bombarded with beggars, drunks and and assortment of I don't really know kind of people.

I will probably continue going but I sincerely hope that they improve the conduct of the security guards..and the amount of my comps.