Soaring Eagle Casino & Resort

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2.8 (58)
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58 reviews
 
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22%
 
21%
 
24%
 
22%
Overall rating
 
2.8
Slots
 
2.3(58)
Table Games
 
2.5(42)
Customer Service
 
2.9(58)
Player's Club
 
2.8(58)
Gaming Atmosphere
 
2.8(58)
Amenities or Hotel
 
3.3(50)
Food & Drink
 
2.7(58)
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58 results - showing 1 - 5
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Ordering
Slots tight as can be. Go elsewhere or leave broke
(Updated: March 23, 2011)
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
Used to be a fairly fun place to go for a few hours. You could go there, take a few bucks, and maybe even win a little bit....or at least play for a while and have some fun. Now you burn your money up in no time and leave feeling totally ripped off. They tightened the slots up to an intolerable level. There is no question about it. It's so noticeable that it's nonsensical. The slots barely hit. The power up slots are rigged to pay out little. You never see big winners anymore when your sitting there. Should be illegal what they've done. I guess that's what you get when the fox is in charge of the hen house. Who decided that the tribe regulating the tribe owned casino was a good idea? Can anyone say "conflict of interest". As far as I'm concerned they are thieves.
The food is overpriced and the buffet food is barely passable. The employees are generally rude. I don't care if they have someone pushing a cart full of money escorted by security coming through. You don't shove me out of the way. I am the customer. You go around me. The bathrooms are usually filthy. The Players Club line is usually long and slow. They need more help. Getting a drink from the bar is an exercise in time management. You could die of thirst waiting. I'll never go back there. I'll spend my hard earned money elsewhere...where I'm appreciated as a customer and where they actually play a fair game and even pay once in awhile. I'd advise others to do the same. You'll be richer for it.
S
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Bad to worse
(Updated: September 27, 2012)
Overall rating
 
2.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
This is not a fun place to play anymore. They opened a new water park this year and it is failing badly. Full time workers are being fired at an alarming rate and many times not replaced. As a result it is hard to get anything on the floor. Slots have become almost impossible to win on. Can't comment on table games as I don't play them. If you are a non smoker you are in trouble. They do have a non smoking section but you have to walk through the entire cssino to find it. Smoke permeates the entire place, even in nonsmokeing. If you have a choice, go somewhere else.
W
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Hasn't gotten better
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
4.0
Food & Drink
 
1.0
I have been a long time customer of soaring eagle since 2004. I'm sure there are many other people out there who have been going to soaring eagle for a while and noticed the big difference in the players club, premium play, and the slots. I used to be a platinum member that would get great discounts and sometimes free tickets to see shows. Now they change the whole players club to where you will only receive premium play twice a month from 1st -15th and from 16th - 31st of each month. They used to give discounts on food by percentage but have now changed it to receiving only a certain amount off twice a month similar to the premium play. The slots have not been good for a very very very long time. No matter what game you play, you will lose. You may win some, but honestly in the end, this is their trick of getting you hooked on the games. I've seen many peoples faces unhappy when entering the casino floor. You can tell that the atmosphere isn't fun. It's all about business. They have also taken many of the fun machines that I loved to play that you actually can win on and replaced them with horrible machines that are tighter than a g-string. If they really want my opinion, I would tell them to loosen up the slots, no one cares about the weekly drawings. Even the people who do go for the drawings, I can guarantee you that they have not spent a cent on the slots. They just swipe their card and wait for the drawing. You have to lose some to gain all of your repeated and veteran customer back. Also award the players that actually play higher amounts. They are spending big money at the casino sometimes on a weekly basis. These are the ones that are keeping your casino afloat. I would rather enjoy playing the old games such as Life of Luxury, Lobster Mania, and the Hot Hot penny slots than play any of the new machines. If they don't start bringing back those old slots and also rewarding their players club members better, they will be replaced with another casino. They are not the only ones in Michigan.
A
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Fellow Suckers Beware!!!!!
(Updated: October 11, 2013)
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
My wife and I have been donating our money to the Chippewa's for the last 6 years since 2007.The slots have always been tight but in the last two years the slots have been impossible to win any large amounts unless you are a tribal member.My wife and I have noticed that there have been a disproportionate number of tribal members winning large jackpots in that casino.The tribal members seem to know what machine and when it will pay off.We noticed also that a large number of tribal members stopped coming in the casino to gamble about the time the slots really got tight.We also concluded since those machines are nothing more than computers it wouldn't be that difficult to code a tribal members players club card to activate a winning cycle.Since this new CEO took over, the casino has gotten stingier on the comps.We don't get the food credits even though I am at the really stupid level(platinum) and my wife is at a stupid level(gold)and they only give the players club credits for free play twice a month instead of the four times per month. We will not be donating anymore money to the "Chippewa we hate all races but ours" fund. We've even tried the Chippewa casinos in St. Ignace and Sault Ste Marie.The Chippewas are so arrogant and they treat people that aren't tribal members with contempt.They forget who funds their tribal monthly checks.We do!!!!!!I'm half Cherokee and I think that the way these Chippewas treat the customers that aren't tribal members is disgusting.They have so many tribal members receiving monthly checks (and a lot of them don't even look like they're native american) that they apparently can't afford to loosen up the slots for a decent payout.
G
Comments (0) | Was this review helpful? 18 17
Dave & Sharon
Overall rating
 
2.4
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
4.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
4.0
Food & Drink
 
1.0


Until the fall of 2007 this WAS a great and fun place to play. This is no longer the case. Just LOSE,LOSE, LOSE.



Whether they changed the virtual reels or stepper stops I'm not sure. If they had only dropped a couple % we prolly wouldn't even have noticed, but they just got too GREEDY. You can see an actual mechanical difference on the second reel if the first reel has a good pay symbol.



Hotel is O.K., but not a 4 or 5 star. Getting a drink is nearly impossible at times. If you tip well the service improves, but not enough servers on the floor.



Food is iffy. Best is Sunday brunch at the Water Lily. With such a poor payback (on slots) it's no wonder their bussiness has tanked.



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D&
Comments (0) | Was this review helpful? 10 1
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