I have been a long time customer of soaring eagle since 2004. I'm sure there are many other people out there who have been going to soaring eagle for a while and noticed the big difference in the players club, premium play, and the slots. I used to be a platinum member that would get great discounts and sometimes free tickets to see shows. Now they change the whole players club to where you will only receive premium play twice a month from 1st -15th and from 16th - 31st of each month. They used to give discounts on food by percentage but have now changed it to receiving only a certain amount off twice a month similar to the premium play. The slots have not been good for a very very very long time. No matter what game you play, you will lose. You may win some, but honestly in the end, this is their trick of getting you hooked on the games. I've seen many peoples faces unhappy when entering the casino floor. You can tell that the atmosphere isn't fun. It's all about business. They have also taken many of the fun machines that I loved to play that you actually can win on and replaced them with horrible machines that are tighter than a g-string. If they really want my opinion, I would tell them to loosen up the slots, no one cares about the weekly drawings. Even the people who do go for the drawings, I can guarantee you that they have not spent a cent on the slots. They just swipe their card and wait for the drawing. You have to lose some to gain all of your repeated and veteran customer back. Also award the players that actually play higher amounts. They are spending big money at the casino sometimes on a weekly basis. These are the ones that are keeping your casino afloat. I would rather enjoy playing the old games such as Life of Luxury, Lobster Mania, and the Hot Hot penny slots than play any of the new machines. If they don't start bringing back those old slots and also rewarding their players club members better, they will be replaced with another casino. They are not the only ones in Michigan.