Soaring Eagle Casino & Resort

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2.8 (58)
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13 reviews with 1 stars
58 reviews
 
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Overall rating
 
2.8
Slots
 
2.3(58)
Table Games
 
2.5(42)
Customer Service
 
2.9(58)
Player's Club
 
2.8(58)
Gaming Atmosphere
 
2.8(58)
Amenities or Hotel
 
3.3(50)
Food & Drink
 
2.7(58)
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13 results - showing 1 - 5
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Soaring Eagle Casino honest review
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Slots are tight. People losing money are everywhere. The staff treats you like dirt unless you are a high roller. I witnessed a woman harrassed by staff and security because someone else left a small ticket in the machine she put hers in to play without realizing the ticket was there. She was threatened and staff made a spectacle of the woman and demanded "restitution" from her. She did not have the money to pay the small amount so they called the police on her like some common criminal. They would not even let her make arrangements to pay it, instead claimed she "refused to pay". I will never go there again, they are thugs and will sell anyone already drunk more alcohol with no concern for them driving and hurting someone.
How do they get away with this?
L
Comments (0) | Was this review helpful? 0 0
$20 buffet, not fit to feed my dog
(Updated: May 05, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
It was senior day. I'm glad I took my kids and not my parents, because it was the worse experience ever. spent $76 for buffet for 4 over age of 18. And no One, not even me, would go for seconds(is that intentional?) Either way, I wouldn't feed any senior that or charge them $20... any more than I would give them a can of Alpo. Then..kiosk systems were down over 3 hours-slots would not accept any printed vouchers.. and lines to turn in vouchers at cashier, were so long...people were getting hairy... Now... most elderly are lucky they can walk in the door- what poor planning. I will not be back. Your casino went to s#!+. Shame on you..you should treat the elders Better. :-(
NC
Comments (0) | Was this review helpful? 4 3
Baaaaaaaaad
(Updated: June 26, 2016)
Overall rating
 
1.4
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Not recommended place. Food is bad! Gaming area is so boring. The worst bars I ever see in a casino. If you live within the area go for a visit, but don't waste a vacation to see this place. 
M
Comments (0) | Was this review helpful? 2 2
Great concert, Terrible staff, traffic plan
(Updated: June 26, 2015)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
My wife and I went to the Keith Urban concert last night who put on an amazing show, he is a fantastic artists and was great about engaging the crowd. We honestly had a blast during the concert. My complaints come before and and after the concert.

We didn't realize that you couldn't bring camp chairs into the concert, walking through the parking lot a lot of people had them so we grabbed ours, after going into the casino and asking how to get to the concert area carrying the chairs, getting on the shuttle and talking to the driver, and passing countless staff it wasn't until we got back by the parked motor coaches that an extremely rude red headed female security guard approached us and told us chairs were not aloud and we could either take them back to our car or throw them away. The kicker to this is once we were in the concert area after I hiked back to my car... there were people with chairs and using them.

During the concert even though there is a no smoking policy people were smoking all around us right in front of security and they did nothing about it.

After the concert security funneled everyone out through the one entrance like cattle all the way back into the casino through two double doors, at one point some concert goers got smart and knocked over the barricade and started walking around the building as opposed to through the gaming floor. Security was freaking out because they lost control of the crowd, they were running back and forth yelling at each other trying to figure out how to stop the flood of people that were going that way... basically completely inept and unprofessional.

So once they funneled everyone into the middle of the gaming floor I witnessed security giving the mother of a minor a hard time for being on the gaming floor... right by the door we had all just been forced through because they gave us no other choices as a means of egress. So after forcing parents to walk their children through slot machines and gaming tables, security was harassing the parents to boot. There was also no clear exit to the front of the building once stuck in the middle of all the slot machines, which I'm sure is done for a reason however when you have a 2 hour drive to get home and all you want to do is get on the road, it is extremely frustrating and inconvenient. Honestly I think two monkeys could have came up with a better plan than what their staff had in place.

My last complaint is the traffic. It took nearly an hour for us to get out of the parking lot and it was a free for all. From the lot I was parked in, near C14 there was only one exit which happened to be the only exit for the rest of the casino. Instead of having people controlling the traffic and allowing blocks of cars to go and keep traffic flowing there wasn't a single staff person in sight and the only way to get into the stream of traffic was to just cut someone off unless someone was nice enough to let you in. This is a flaw in both traffic control and design of the parking lots.

I have been to a lot of major sporting events and concerts at a variety of venues and this was by far the worst as far as how inept the security was, how poorly laid out the plan of getting people out in a timely manner after the event, and the overall attitude of staff. My wife and I had when arriving thought it would be fun to go to both the Toby Keith concert and make a weekend trip out of coming to the casino in the future... you can now rest assured that no artist is worth putting up with the shortcomings of this facility and it's staff, and as a matter of principle we have no intention of spending any of our hard earned money at this facility.
W
Comments (0) | Was this review helpful? 3 5
Slots
(Updated: March 22, 2015)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This is the worst casino in Michigan for slots. I used to be able at least break even but now I lose my money in about an hour. I will take my play to Manistee.
T
Comments (0) | Was this review helpful? 6 3
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