Between $3000 getting pick pocketed while in the casino.
The whole New Year's Eve fiasco very similar to the slot tournament fiasco and the black card parties planning is very poor with MD Live Events.
The $60000.00 in losses with a horrible to no payout ratio within the last year Not to mention the rest of the money I've thrown at Live throughout the year unrated.
The rate of play min $25 a hand in NJ would include a no mid shoe entry unlike MD Live where the tables are designed to be opened for people to get screwed by the house & rarely opened $15 tables.
I don't even want to get started on the high price of liquor.
There are not any perks to being a black card member at Live unless I play $1000 a hand or similar to be at executive tier. The same so-called black exclusive gifts are equally available to gold player's that play $100/ make 1000 points that day.
Pit bosses don't enter in my play properly there are thousands I have not been rated on.
The atmosphere as a result of the clientele is not enjoyable.
The customer service in general from all departments especially the food service & food quality in general is not good at all.
I had a card dealer hacking in my face as she was on the clock sick.
I feel like the drive to DE or AC is more worth it as of late.
I know MD Live is making its $50 million a month & what I throw at it is chump change in managements view.
But if I throw the same amount of money in jersey as I do at MD Live. I'd never hear I'm in the hole with comps the win ratio wouldn't be as horrible as it is in Live.
The food quality would actually be edible & food staff would be more professional & not follow me with a rag wiping the buffet as I serve myself or I won't have to get a supervisor to make sure the pasta or omelette line is open as the worker is playing at the pizza counter ignoring customers. Just to name a few.
The black tier perks will actually feel like perks, lines would actually feel like high roller lines & I won't have to ask workers to do their jobs instead of talking about their personal love lives and tend to the general line only ignoring VIP line members.
Black tier exclusive events shouldn't feel as segmented as they currently are there, I currently feel as if my last name has to be Fetherline to be invited to any worthwhile event.
Not one proper prime rib event has happened since I became black tier member. The last 2 events your 2 choices are fish which I don't eat and only raw steak which I only eat cooked I had to wait 45 mins just to get a drink order not the drink add an hour and that's when food came out.
The overall experience in general shouldn't have me feeling ripped off, worthless, & angry as I currently feel about service when being a MD Live Patron.
Let me preface this by saying, although I utilize and read reviews like this often, this is the first one I have ever actually written in my life. I have spent hundreds of hours in casinos....turning stone, atlantic city all over, vegas, mohegan sun, charles town, 5 or 6 other casinos overseas...you get the idea. THIS CASINO IS THE WORST IVE EVER BEEN TO. I am hoping my review can save even a couple people from what I assure you will be a bad/costly experience.
To be fair I will tell you the three things I enjoy about this casino. 1) its poker room. Lots of tables and tournaments all of the time. 2) smoke free atmosphere 3) proximity to my home in DC
Unfortunately, these positives are vastly outweighed by the cons (many of which I've come to assume are standard attractions in todays casinos to maintain customer satisfaction). I won't go into any details of what may have impacted my view on an individual level, but rather what I noticed are deeply insufficient characteristics of the casino for every customer.
1) highest minimum tables I've ever seen in any casino, including international. I play higher stakes so this didn't bother me, I was just more shocked than anything.
2) poor comps
3) poor entertainment. On some nights they even have karaoke which literally drives people out of the place
4) worst overall service. I won't pick on any individuals, but from top to bottom (bartenders, dealers, pit bosses, service desk reps) it was very below standard of what I've seen
5) terrible payouts
6) no where to stay (have to get a hotel offsite)
I could get into more detail but I just wanted to get my point across....if you are closer to charlestown or AC, you should definitely go there for a better experience. If it weren't for their monopoly and poker room, I wouldn't be going anymore. When MGM hits national harbor in mid 2016, I would be shocked if they don't run maryland live out of business. At the very least they will provide way better customer service.
Four security guys taking five minutes to read a young woman's ID while lines are backing up. Desk staff that is clueless. They are poorly trained and don't know about promotions that are emailed to card holders that day. They would also prefer to argue with you over attempting to solve a problem. I purchased a drink at the bar the other night and sat there for forty-five minutes without anyone returning to my side of the bar. They're a joke. Can't wait for MGM !!!!
This casino is the WORST!!!! From the parking garage to the tables.......Every time I go, I lose!!!! Better off in WV or AC...better yet even DE.....freaking 25 dollar tables @ min PLEASE.....
Why does MD government have a monopoly on the gaming industry? Because they control every aspect, they passed slots based on 87% payout. What they did not mention was that 80% goes back to MD. So that explains the low payouts at any MD casino. Time for this monopoly to be broken up. Ma Bell was broken up, and they provided the best service to customers, never to be replicated again, thanks to Uncle Sam. Why should we allow this monopoly to exist? They provide service to no one, just raping customers with little to no chance of winning.