Four security guys taking five minutes to read a young woman's ID while lines are backing up. Desk staff that is clueless. They are poorly trained and don't know about promotions that are emailed to card holders that day. They would also prefer to argue with you over attempting to solve a problem. I purchased a drink at the bar the other night and sat there for forty-five minutes without anyone returning to my side of the bar. They're a joke. Can't wait for MGM !!!!