Try Morongo or Saboba first. I hit a $2000.00 jackpot over a month ago. They refused to pay it off stating that I was still under a one year SELF BAN from a couple years prior. After the year was up I did what the casinos management told me to do when I signed the one year contract. For around nine months I gambled there every week. If there was a problem with me gambling there it should have been addressed prior to me winning a jackpot. They are thieves. This is the second time this has happened at this casino.
I've been visiting this casino since the 90s when it was a tent and you used to win on slots and table games. Now you're lucky to leave this dump breaking even. I currently am a diamond VIP member and have been for the past 3 years. I have nearly 1,000,000 tier points. Yes one million points on my players card and I not once do I ever get comped for any hotels, have to beg for tickets to go anywhere and still get rejected, I get harrassed by staff to kick me off machines when I'm winning for "maintenance." My free slot play is never increased, I have no privileges like they promise you once you reach diamond. In fact, I was winning more when I wasn't diamond or when I dont use my players card. So if you have money to throw away, and want to get harrassed by hookers, crackheads, drug dealers and the staff then this place is perfect for you. Oh they do offer free hot dogs and tap water. Avoid this place, I highly recommend driving 30 more mins and going to another casino. Do not try to get diamond VIP level. They will just screw you over. Casinos are regulated to payout 85-95% on slots. But this Indian casino has no regulations and the gaming commission is run by the tribal leaders.
Slot machines are really bad no pay out at all, they make you feel dumb its like you just give them you money, it doesnt let you enjoy it.
it smells really bad, its crowded, the parking suck,s their slot machines are old. people there are grouchy and their restrooms are always dirty.
On a Scale of 1 to 10, San Manuel Casino is a ZERO
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
My husband and I used to be regulars at San Manuel until the economy went bad and they got tight with their payouts. We used to enjoy playing the Red Hot Jackpot slots but apparently so do the thousands of other people that go there. It's virtually impossible to even get near these machines, much less play them. You would think that as popular as they are, they'd get at least another bank of these machines.
We also stopped going because the cigarette/cigar smoke was just too much to take. It's horrendous. As soon as you walk into the casino, you can smell the stench of cigarette smoke. Although they have an upstairs and downstairs, unlike most well-run casinos who only allow smoking upstairs, San Manuel allows smoking in the entire casino, with only a small room with crappy slot machines designated as non-smoking.
After only a few hours in the casino your hair and clothes reek of smoke even after you'd get home. Worse than the smell, however, were the health effects, sore thoat, cough, sneezing the would persist for days if not weeks. The slot machines I like to play are also right outside of the Poker Room where smoking is not allowed, so in-between games, the poker players loiter around the slot machines puffing away and are so desperate to get back into the poker room that many times they just stomp their cigarettes out on the carpeting.
Even worse, on more than one occasion, these poker-playing jerks, unable or unwilling to make the effort to find an ashtray, put out their cigarette in my drink! You'd think with all the smokeless choices out there, San Manuel would just ban cigarette smoking altogether. OK, 'nuf on that subject.
As far as the casino service and amenities, it's not bad, if you don't mind handing over your money with little if any chance of winning. They do have a very large selection of slot machines. They also have quite a few card tables (blackjack and poker) which my husband used to enjoy playing. I regularly play at most of the indian casinos around Southern California and most of them have better payouts than San Manuel. I would not recommend San Manuel.
