What's up everyone? Truth about this Casino. I've been a member since 2010. I went to make line to play for the slot tournament after playing a slot machine on the 10th of August 2018 on a Friday. After 2pm Security approached me saying I was soliciting cause of the false information from a slot supervisor. Just a week before that date I made a complaint about some employees. The supervisor that took the complaint is friends with the people. The Supervisor turned around and got me banned from the casino. I was an Emerald Club Member which is the second level club card. I only needed 30k points to get to V.I.P. I was falsely accused of harassing the employees and banned for 1 year and it is unjust.I repeat I went to make line to play for the slot tournament on a Friday and security approached me saying I was soliciting cause of the false information from the slot supervisor. Casino employee took picture of my Licence when security handed it to a lady without my consent or permission even after I repeated multiple times they don't have my permission to take pictures of me or my Licence .Security employee said I don't care what he says take a picture. Security kept wanting to take my picture with his camera after I constantly repeated they don't have my permission. They wanted me to sign a 1 year ban and I refused and exited the casino. Later I received the paper by priority mail for 1 year ban from August 10 2018 to August 10 2019. Anyway I hope this helps to show the casino is being ran by employees that are idiots . Hopefully the owners realize the truth.
Buffet is small and not a good variety compared to other casinos in surrounding area. Clientele is trash mostly crack heads and people spending their welfare checks. Slots are a joke, can't win shit!!! Bonus rounds are slim to none. Doesn't serve alcohol until 5pm what a joke, no hotel!!! These damn engines are making a killing of us . what do you think pays for all the new "upgrades"
I have been a weekly customer for many years. It's always been hard to eat at San Manuel, but now it's crazy. The Buffet give-away keeps the buffet lines too long and the buffet is too crowded. Now you have closed the Sports Watch, the only quiet place to sit and enjoy a meal under $150.00 They opened a rock and roll restaurant that you cannot stay in more than a few minutes without ear damage from the mind blasting music. The servers have to wear ear plugs! Hospitallity has never been their strong suit but this new deboggle, is beyound belief. I am a Diamond player and I talk to a lot of regulars who go there and spend the day. They have no where to sit and have a comfortable meal that's under $150.00. It's a real shame. I hate the new changes and I'm going to make some gambling changes of my own.
San Manuel is the nearest casino to my home, which is why I gave them a chance. Unfortunately, I lost on every occasion and every machine. Even when I hit bonus rounds, I get paid little to nothing, and walk out broke. If you care about your money, you better go elsewhere. Sam Manuel has no intention of letting loose of their money. They don't want some, they want all of it. They are HORRIBLE and I will never, ever, ever go back. Silly me for dealing with them in the first place. They used to be one of the best casinos and I won a lot. I lost too, but it was fair. Since building the new casino and the recession, they have tightened those slots to the extreme. If you go there, prepare to leave your money.........all of it. No to mention, they sent our a survey recently asking questions. They didn't put one question regarding how they paid out. Darn shame!