Yaamava’ Resort & Casino at San Manuel

Review Detail

2.3 14
Not for me
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I've been visiting this casino since the 90s when it was a tent and you used to win on slots and table games. Now you're lucky to leave this dump breaking even. I currently am a diamond VIP member and have been for the past 3 years. I have nearly 1,000,000 tier points. Yes one million points on my players card and I not once do I ever get comped for any hotels, have to beg for tickets to go anywhere and still get rejected, I get harrassed by staff to kick me off machines when I'm winning for "maintenance." My free slot play is never increased, I have no privileges like they promise you once you reach diamond. In fact, I was winning more when I wasn't diamond or when I dont use my players card. So if you have money to throw away, and want to get harrassed by hookers, crackheads, drug dealers and the staff then this place is perfect for you. Oh they do offer free hot dogs and tap water. Avoid this place, I highly recommend driving 30 more mins and going to another casino. Do not try to get diamond VIP level. They will just screw you over. Casinos are regulated to payout 85-95% on slots. But this Indian casino has no regulations and the gaming commission is run by the tribal leaders. 
M
Was this review helpful? 3 1

Comments

1 results - showing 1 - 1
Ordering
April 12, 2019
Thanks for the feedback and sorry to read of your frustration. Slot machines at San Manuel Casino are highly regulated. As responsible casino operators, we cannot and do not manipulate slot machine payouts. All of our machines pay out according to industry standard and have a sterling reputation in the industry, partnering with the World's Top Slot Manufacturers to proudly boast over 4,700 slots, the most in California and on the West Coast, including many World Premiere slots. Our compliance is one of the strictest in the state and everything we do is in accordance with NIGC and GLI. We hope your luck changes soon and please reach out to your host. We regularly comp our Club Serrano Members with free tickets, hotel room, gifts and more...which is why we are regularly named SoCal's Top Casino: Sanmanuel.com/awards,
-San Manuel Casino
SM
San Manuel Casino
1 results - showing 1 - 1