Review Detail
2.6 18
unpaid jackpots
Overall rating
1.0
Slots
1.0
Table Games
N/A
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
N/A
Food & Drink
1.0
Try Morongo or Saboba first. I hit a $2000.00 jackpot over a month ago. They refused to pay it off stating that I was still under a one year SELF BAN from a couple years prior. After the year was up I did what the casinos management told me to do when I signed the one year contract. For around nine months I gambled there every week. If there was a problem with me gambling there it should have been addressed prior to me winning a jackpot. They are thieves. This is the second time this has happened at this casino.
JB
james bennett
Comments
1 results - showing 1 - 1
Ordering
April 23, 2019
James-
Thank you for the feedback. At San Manuel Casino, we are a Responsible Gaming Facility, info here: https://www.sanmanuel.com/responsible-gaming
The contract that any guest signs when agreeing to a self-ban clearly states that an guest is not eligible for any jackpot at San Manuel Casino during the ban. And, after the ban concludes the guest must apply for reinstatement.
Here is info on that:
After one year, a guest can submit a self-exclusion reinstatement request in writing to:
Casino Compliance Department
777 San Manuel Boulevard
Highland, CA 92346.
Or by fax at (909) 863-2236
Attention: Casino Compliance Department
The request must include the following information:
1) Guest's First & Last Name
2) Date of Birth
3) Mailing Address (for response letter)
4) Contact Phone Number
5) Brief statement requesting to be reinstated to the casino and why
6) Patron's Signature (required)
Once the reinstatement request is received, processing time is approximately 3-4 weeks; however, unexpected delays may occur. Upon final approval or denial of the reinstatement request, a response letter will be prepared and sent to the patron via mail notifying them of the results.
If you have any questions, please call the Compliance office at (909) 863-2230 ext. 3463 for assistance.
You can also read up on that here: sanmanuel.com/about-us/f…
At San Manuel Casino, all legal jackpots are paid out and we have been doing such since 1986.
-San Manuel Casino
Thank you for the feedback. At San Manuel Casino, we are a Responsible Gaming Facility, info here: https://www.sanmanuel.com/responsible-gaming
The contract that any guest signs when agreeing to a self-ban clearly states that an guest is not eligible for any jackpot at San Manuel Casino during the ban. And, after the ban concludes the guest must apply for reinstatement.
Here is info on that:
After one year, a guest can submit a self-exclusion reinstatement request in writing to:
Casino Compliance Department
777 San Manuel Boulevard
Highland, CA 92346.
Or by fax at (909) 863-2236
Attention: Casino Compliance Department
The request must include the following information:
1) Guest's First & Last Name
2) Date of Birth
3) Mailing Address (for response letter)
4) Contact Phone Number
5) Brief statement requesting to be reinstated to the casino and why
6) Patron's Signature (required)
Once the reinstatement request is received, processing time is approximately 3-4 weeks; however, unexpected delays may occur. Upon final approval or denial of the reinstatement request, a response letter will be prepared and sent to the patron via mail notifying them of the results.
If you have any questions, please call the Compliance office at (909) 863-2230 ext. 3463 for assistance.
You can also read up on that here: sanmanuel.com/about-us/f…
At San Manuel Casino, all legal jackpots are paid out and we have been doing such since 1986.
-San Manuel Casino
SM
San Manuel Casino
1 results - showing 1 - 1