Emerald Queen Hotel & Casino at Fife

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2.4 (15)

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Details

Address

5700 Pacific Highway East

City

Fife

State

Washington

Zip Code

98424

Country

United States

Phone

(253) 922-2000

Website

http://www.emeraldqueen.com

Toll-Free Number: (888) 820-3555

Rooms: 103 Price Range: $109-$139

Suites: 10 Price Range: $179-$239

Restaurants: 3

Liquor: Yes

Valet Parking: No

Games Offered: Slots, Video Poker, Keno

Overnight RV Parking: No

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User reviews

15 reviews

5 stars

13%

4 stars

3 stars

27%

2 stars

40%

1 star

20%

Overall rating

2.4

Slots

2.3(15)

Table Games

2.2(9)

Customer Service

2.5(15)

Player's Club

2.5(15)

Gaming Atmosphere

2.1(15)

Amenities or Hotel

2.3(12)

Food & Drink

2.9(15)

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Name

Review Title

Ratings

Slots

Table Games

Customer Service

Player's Club

Gaming Atmosphere

Amenities or Hotel

Food & Drink

Comments

Could be better

November 09, 2020

Overall rating

3.0

Slots

3.0

Table Games

N/A

Customer Service

3.0

Player's Club

3.0

Gaming Atmosphere

3.0

Amenities or Hotel

3.0

Food & Drink

3.0

Since the tribe remolded this location and re-built their other location, the slots have been really tight.

Their player program is WEAK.

I like many machines here and the employees are nice, restaurant is good. It's on the small side, which is fine with me.

LazyDave

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My opinion

December 19, 2019

Overall rating

2.3

Slots

1.0

Table Games

4.0

Customer Service

4.0

Player's Club

1.0

Gaming Atmosphere

1.0

Amenities or Hotel

1.0

Food & Drink

4.0

After reading reviews here I thought I'd put in my two cents. I play at the site on the south side of I-5. Their are two sites... one north of I-5 in Fife ( slots only) and one site south of I-5 ( slots and table games).This casino ( both sites) is in a lower income area. Most of the clientele is from the area. Enough said about that. I don't play slots so can't judge the games. I do know the system used for determining the outcome of the slot machines in WA state is different then most ( check it out)
I play craps almost exclusively. The dealers, stickman and boxman
are usually spot on and do a good job( compared to other craps games in the state.) I play between 11am and 8 pm so have only seen those who work that shift.. I haven't played other table games here often enough to be a fair judge. I have not had any trouble with the staff. As a player my aquaintances with the craps team and other staff is cordial and friendly.They all seem average or above. The players club comps seem weak. Basically for the craps table comp. It includes one free meal every 24 hrs. This is for you and your guest. Food is typical casino fare and I have no complaints. Haven't seen anything other then the free meal offered as a comp. Gaming atmosphere is going to improve when they open the new casino expected in February 2020. Right now the south building site is at the end of its usefull lifespan.( The building is actually a tent but you would never know it) not much other then a place to gamble. Nothing fancy at the old site south I-5. The hotel is on the north side of I-5. I have never stayed at the hotel so have no opinion. They do have entertainment venues but that's not my thing so I have no opinion on that either.This is for me ( at least until the new site opens) a no frills gamblers casino.

Aaron

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They promise that it's fresh and made to order!

May 08, 2017 (Updated: May 09, 2017)

Overall rating

1.0

Slots

1.0

Table Games

N/A

Customer Service

1.0

Player's Club

1.0

Gaming Atmosphere

1.0

Amenities or Hotel

1.0

Food & Drink

1.0

They tried to sell someone's old forgotten order and fought that it was fresh. They tried to sell the same box of food TWICE. Apparently their network of managers is very small and they don't communicate. The customer service is extremely lax and workers will do little more than what is required to not get fired. Sans any actual service in mind of the customer. I've been here a few times and it is apparent that the managerial team needs more people or training. The casino is overcrowded and there are a ton more old machines. The parking lot is rough and without enough spaces... there is poor lighting so it's always a gamble that you're going to hit a pedestrian. The best part of the visit is the shower you take when you get home and maybe the food if you can actually get it fresh and without a fight.

Pierce

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worst time ever

February 09, 2017 (Updated: February 09, 2017)

Overall rating

2.2

Slots

2.0

Table Games

2.0

Customer Service

2.0

Player's Club

2.0

Gaming Atmosphere

3.0

Amenities or Hotel

N/A

Food & Drink

2.0

They think we come there for them trust me we don't they have the rudest of staff.them games are rigged. They are a bunch of racist Iwas put out permanently because i hit on a game.but the machine never paued out.when i asked about it I was told that they don't serve my kind what does that mean My fiance and I walked to the eqc one night and were told that we were banned for 24 hours because a friend stopped us to say hi they said it was because we were in a high drug area and we were hanging out really in an empty parking lot who does that.and when we asked questions we were told that they could make it permanent... Now they say you are out permanently but the law says it's from 60 to 90 days So what is it really me myself I thought we love racism back in the sixties because that's exactly what it is the way they worded it I could be a lawsuit. The most of us coming there to unwind and have a good time with the illusions of winning but how is thatnif the games are rigged To have security and cameras in the parking lot when they don't do any good your car can be broken into or even stolen and they know nothing everything seems to be inconclusive but yet you can be two blocks away and I can read your ID from the same cameras how is that.

Leonard Houghton

Comments (0) | Was this review helpful? 1 4

Nice slots and room!

January 08, 2017 (Updated: January 09, 2017)

Overall rating

4.7

Slots

5.0

Table Games

N/A

Customer Service

5.0

Player's Club

5.0

Gaming Atmosphere

4.0

Amenities or Hotel

4.0

Food & Drink

5.0

All the slots we loved!! Payout was good and room was very clean and conveniently located in the casino. A little smoky smell in the room but very quiet. Had so much fun besides the fact that was asked for cigarettes several times by people while plsying on machines but staff is very friendly and helpful!

Lee

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