Emerald Queen Casino & Hotel Fife

Emerald Queen Casino & Hotel Fife

Hot
 
2.4 (16)
8604 0 5 0 0 0

User reviews

3 reviews with 1 stars
16 reviews
 
13%
4 stars
 
0%
 
31%
 
38%
 
19%
Overall rating
 
2.4
Slots
 
2.4(16)
Table Games
 
2.4(10)
Customer Service
 
2.5(16)
Player's Club
 
2.4(16)
Gaming Atmosphere
 
2.1(16)
Amenities or Hotel
 
2.3(12)
Food & Drink
 
2.8(16)
Back to Listing
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
3 results - showing 1 - 3
Ordering
They promise that it's fresh and made to order!
(Updated: May 09, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
They tried to sell someone's old forgotten order and fought that it was fresh. They tried to sell the same box of food TWICE. Apparently their network of managers is very small and they don't communicate. The customer service is extremely lax and workers will do little more than what is required to not get fired. Sans any actual service in mind of the customer. I've been here a few times and it is apparent that the managerial team needs more people or training. The casino is overcrowded and there are a ton more old machines. The parking lot is rough and without enough spaces... there is poor lighting so it's always a gamble that you're going to hit a pedestrian. The best part of the visit is the shower you take when you get home and maybe the food if you can actually get it fresh and without a fight. 
P
Comments (0) | Was this review helpful? 1 0
LIARS
(Updated: August 04, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This site and others states the Emerald Queen Casino in Fife WA says special features gambling age is 18 but when you arrive at the casino they say no one under 21. What a waste of time and money to drive here. If they can't be honest on the sites I am sure they are not honest in their gambling. LOL good luck to all.
N
Comments (0) | Was this review helpful? 4 2
Not so great
Overall rating
 
1.4
Slots
 
3.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
While upgrading they completely did away with the non-smoking room. It was just a small room with crappy machines, but at least they showed some respect for non-smokers. They have been without a non-smoking area for a couple of months, but hope to have the new non-smoking area done by New Year's.

Customer service is pretty lousy at times. The staff will spy on you. Very creepy. My partner and I joined the Slot Club. We shared a machine and were told we could not do that and get the comps. I said it isn't about the number of machines we play, it is about the money we spend. We would spend the same amount whether sharing a machine or not. My partner now refuses to go as the staff actually followed us to see if we were sharing a machine. This from a casino that let people play more than one machine when no other machines were available (Cleopatra). They do not respect their customers and they especially do not respect non-smokers.

They used to have great burgers and a wonderful steak and eggs breakfast. Then they turned the restaurant into a "5 Star" one. Yep, overlooking I-5. Since then, no more burgers or steak and eggs. And this location includes a hotel. Sheesh.

We ate at the Tatoosh Grill early morning Sun, Dec 27, 2009. The food was horrible. When we were done, the waitress took three plates full of food off the table and did not ask if our food if anything was wrong.

I ordered the chicken and broccoli. It tasted like the chicken had cream of chicken soup or some type of gravy on it. Horrible. Not like any chicken and broccoli I've ever tasted. The potstickers were wonderful though. We will not eat at that restaurant again.

We much prefer the Muckleshoot. They built a building for their non-smoking customers and recently joined it to the main building and added more machines. Though even when in the general area of the Muckleshoot, the cigarette smoke is not bad. The Muckleshoots just seem to take more time planning than the Puyallups. Perhaps the Puyallups should have focused on just one facility.
L
Comments (0) | Was this review helpful? 3 1
3 results - showing 1 - 3
Go to Top