Review Detail

2.4 16
emerald queen casinos
Washington 6970
They promise that it's fresh and made to order!
(Updated: May 09, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
They tried to sell someone's old forgotten order and fought that it was fresh. They tried to sell the same box of food TWICE. Apparently their network of managers is very small and they don't communicate. The customer service is extremely lax and workers will do little more than what is required to not get fired. Sans any actual service in mind of the customer. I've been here a few times and it is apparent that the managerial team needs more people or training. The casino is overcrowded and there are a ton more old machines. The parking lot is rough and without enough spaces... there is poor lighting so it's always a gamble that you're going to hit a pedestrian. The best part of the visit is the shower you take when you get home and maybe the food if you can actually get it fresh and without a fight. 
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