Harrah’s Cherokee Casino

Harrah's Cherokee Casino

Hot
 
2.6 (85)
16167 0 21 0 0 0
Harrah's Cherokee Casino

Details

Address
777 Casino Drive
City
Cherokee
State
North Carolina
Zip Code
28719
Country
United States
Phone
(828) 497-7777

Toll-Free Number: (800) 427-7247

Rooms 1,108 Price Range: $149-$499

Suites: 107 Price Range: Casino Use Only

Restaurants: 6

Liquor: Yes

Games Offered: slots, video poker, blackjack, roulette, craps, Digital Mini-Baccarat, Let it Ride, Three Card Poker, Poker, Sports Book

Overnight RV Parking: No

Special Features: 1,500-seat entertainment pavilion. Buffet closed Tue/Wed.

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User reviews

85 reviews
 
7%
 
16%
 
26%
 
32%
 
19%
Overall rating
 
2.6
Slots
 
1.9(85)
Table Games
 
2.0(63)
Customer Service
 
3.1(85)
Player's Club
 
2.6(85)
Gaming Atmosphere
 
2.7(85)
Amenities or Hotel
 
3.2(72)
Food & Drink
 
2.6(85)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
3/2 BJ, good table Games
Overall rating
 
4.0
Slots
 
4.0
Table Games
 
4.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
3/2 Blackjack w a few $5 tables on wkdays; $10 Craps tables on wkdays . Friendly helpful staff. Clean facilities. Food choices improving w the addition of a new cafe. Bowling also available for family
PS
Comments (0) | Was this review helpful? 0 0
Worst customer service
Overall rating
 
1.3
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This is the worst experience that I had with a Harrahs casino. I travel a lot and have gone to atleast 4 other Harrahs casino but since this one is ran by the Indian tribe they don't care about you. Even my casino host told me they can't do anything there. I booked a nonsmoking room and when I went into my room I notice the smoke odor so I called customer service and talked to their supervisor. I explained to them that I requested a nonsmoking room and they gave me a smoking room. I also told them that I get migraines from a smoking room and I can't sleep. They told me that they are sold out and there's nothing they can do about it. They said if I don't want to stay than I can check out. I asked if I can get a refund since they don't have a nonsmoking room and they said no, they're not going to refund me since I checked in. I said I just walked into the room. I haven't even been here 5 minutes. I booked a nonsmoking room, not a smoking room. They said nothing is guarantee and I get what they have available. Long story short, I left cause I can't stay there but they still charged me $189. I will never ever go there again!! Worst customer service ever!!! 
K
Comments (0) | Was this review helpful? 12 2
Crappy staff and sucky slots
(Updated: October 26, 2017)
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
Staff is beyond stupid. Everytime you ask someone something they don't know the answer or tell you the incorrect info. Slots never hit anything big ever. I have been here 5 times and stayed several days each time. The atmosphere is horrible since everyone losses no one is having a good time like in other casino's I've visited. If you want to hand money over this is the place to go. I myself will not be back.
MM
Comments (0) | Was this review helpful? 19 3
Harrah's Is my spot
(Updated: August 03, 2017)
Overall rating
 
5.0
Slots
 
5.0
Table Games
 
5.0
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
N/A
Food & Drink
 
5.0
I have been playing poker in Cherokee for quite awhile and love it now they have live tables and dealers. Yesterday August 2 2017 I went up to originally play a cash poker game but sat down at 30k Wheel of Fortune slot and won big at this staton. I would recommend this to anyone thinking of going to play. Also haven't stayed at the hotel but would love to if the prices ever drop. 
JM
Comments (1) | Was this review helpful? 7 6
Love Cherokee!
Overall rating
 
4.8
Slots
 
5.0
Table Games
 
N/A
Customer Service
 
5.0
Player's Club
 
5.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
4.0
Love Cherokee Harrah's! My wife and I are both Diamond and get treated like a King & Queen. And yes, we WIN to! Not every time, but often. We always stay in the Soco Tower. Walk across the cross walk, take a right go down the escalator walk straight across and you are in the non-smoking section. Or instead of taking the escalator, use the elevator on the left and that takes you to within 20 feet of Ruth's Chris Steak house.
M
Comments (0) | Was this review helpful? 2 10
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