This is the worst experience that I had with a Harrahs casino. I travel a lot and have gone to atleast 4 other Harrahs casino but since this one is ran by the Indian tribe they don't care about you. Even my casino host told me they can't do anything there. I booked a nonsmoking room and when I went into my room I notice the smoke odor so I called customer service and talked to their supervisor. I explained to them that I requested a nonsmoking room and they gave me a smoking room. I also told them that I get migraines from a smoking room and I can't sleep. They told me that they are sold out and there's nothing they can do about it. They said if I don't want to stay than I can check out. I asked if I can get a refund since they don't have a nonsmoking room and they said no, they're not going to refund me since I checked in. I said I just walked into the room. I haven't even been here 5 minutes. I booked a nonsmoking room, not a smoking room. They said nothing is guarantee and I get what they have available. Long story short, I left cause I can't stay there but they still charged me $189. I will never ever go there again!! Worst customer service ever!!!
we left on 04/08/2017 to the casino in cherokke,well they let my wife go in with out of state id,she spends a couple grand on slots,she wins a couple grand on slots ,when we go to cash out they tell her they cannot pay her,so why let her in to play if you cant pay her with the id she has,CROOKS
The place is a massive legionaries disease outbrea
(Updated: October 02, 2016)
Amenities or Hotel
Food & Drink
Every room in the SOCO TOWER of HARRAHS hotel is a case of legionaries disease just waiting to unleash itself. Never in my over 50 years of international travel have I ever seen such disgustingly filthy and potentially hazardous HVAC systems. I tried to bring it to their attention on 5 individual nonsecutive stays there and their solution was to just ban me from the premises for life
What a joke ever since l have become a diamond member harrahs Cherokee treats me terrible.On my bday l ask for upgrade on weekday they said NO favorite word!!Went to host station ask if they would do anything for my bday they said NO!!On way home stopped by new casino had a host finally come to me l thought great so l ask if anything for my bday said NO!!!Really why have host to piss people off?New casino is joke.Harrahs cherkee never gives me rooms on weekend.l just called and ask they said $439.00 on internet rooms only $339!!!Really harrahs l am a diamond member!so he said hold on let me ask host he came back and said NO!!I HAD RESERVATIONS LATER IN THIS MONTH SO I TOLD HIM TO CANCEL WONT BE BACK.DONT BECOME DIAMON THEY TREAT YOU WORSE.
After having planned a anniversary gift for my wife to the Harrahs Cherokee casino for over a month and having everything booked I passed the worst experience in my life. They had a security officer at the main door and he was the most discriminating person I have known he treated me as if I was from a different species or something, as soon as I entered he stopped me and my wife and asked for the ID I had lost mine and showed him my passport (which by the way I'm 41) but that was his excuse, that I didn't have my ID to not let us in. He said we could not enter the building and ended up ruining all my vacations, being in the place where they are located I had to drive 8 hours to get there and he ruined all our anniversary. Let's be serious he didn't let me in because I was (LATIN) that was his reason because having white hairs already he had no reason to say he could not prove my age that's ridiculous he discriminated us and I would have never expected that from such a distinguished casino that can't hire efficient people that are over the age era. Worst casino to go to, you can't enter the place if your from a different racial background, can't talk from the people inside because didn't have a chance to enter but hope there are more from the 21st Century.