Harrah's Cherokee Casino

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2.6 (85)
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27 reviews with 2 stars
85 reviews
 
7%
 
16%
 
26%
 
32%
 
19%
Overall rating
 
2.6
Slots
 
1.9(85)
Table Games
 
2.0(63)
Customer Service
 
3.1(85)
Player's Club
 
2.6(85)
Gaming Atmosphere
 
2.7(85)
Amenities or Hotel
 
3.2(72)
Food & Drink
 
2.6(85)
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27 results - showing 1 - 5
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Ordering
Crappy staff and sucky slots
(Updated: October 26, 2017)
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
Staff is beyond stupid. Everytime you ask someone something they don't know the answer or tell you the incorrect info. Slots never hit anything big ever. I have been here 5 times and stayed several days each time. The atmosphere is horrible since everyone losses no one is having a good time like in other casino's I've visited. If you want to hand money over this is the place to go. I myself will not be back.
MM
Comments (0) | Was this review helpful? 21 2
Only go here to see if it's changed
(Updated: July 03, 2016)
Overall rating
 
2.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
We gamble all over the southeast and by far without comparison the cherokee casinos slots are a rip off. They make it obvious that the slots are set not to pay anything. We only go to see if anything has changed and to keep our diamond status with ceasars entertainment . We are always disappointed when we go to either of the harrahs cherokee casinos in NC. I will be soo glad when the new casino in Charlotte gets built so we will have somewhere else to go. I hear the cherokees just pay a fine each year for such low slot payouts. We understand the notion of the random luck factor as it relates to slots but these slots are obviously rigged heavily against the patrons. They use something called server based gaming (as most modern casinos now do) but it's obvious that they have all of their slots set to about a 10% payout from the server itself.

J
Comments (0) | Was this review helpful? 27 1
Will never play gaming cor any harahs casino ever.
(Updated: May 09, 2016)
Overall rating
 
2.3
Slots
 
2.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
The games are cool, won a little bit, but only enough too keep you playing. Cherokee casino is ok somtimes, mostly bad pay outs. Murhy NC is not a good place for gaming. Poor pay outs. And gets worse even on a Saturday night the place is full, you dont hear the gaming of wins, or anything, mostly disappointing and all you're doing is losing.I found that if you use your players card in the slots you will loose every time, I have a phone video too prove it. I like the casino but lately the wins are so horrible that it's a disappointment. And to be honest I don't think people care for the whole glamor of it. I think they're more concerned they don't win anything. Its all looks and no play. Cherokee casino is better on Alot of things. At least they give offers. Murphy refuses to send offers and comps, I don't play the table games, due to a bad dealer who lied to their manager and supervisor and when reviewing the video surveillance after I raised hell, they finally realized that it was a mistake, on their part but didn't apologize for the ride and bad treatment that occurred.. They don't care. But I don't play there anymore, I feel like it's a charity case there. You play you lose and it supports the reservation.casinos are not a fundraiser... So I don't play. I just go too hang out with friends and I tell people not too play there. .10 cent pay outs on 1.50 bets. I just dont see paying 3.00 a game. And experiencing the disappointment.well hope this helps too make a change. But they won't. Nice place tho.  Great fishing on the reservation, and fun shops and great food. 
M
Comments (0) | Was this review helpful? 21 1
Never won a thing!
Overall rating
 
2.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
N/A
Food & Drink
 
4.0
I have not been to Harrah's but just a few times and I have never had any luck!! I know I don't go as often or spend as much as some do but it would be nice to win a little something sometimes!! It would at least give you some hope and something to look forward to if the machines didn't take your money so fast with no return of anything. Oh well!! I am part Cherokee so I would probably come out better just proving that I'm in the bloodline and getting my check from them every month than I would ever winning anything lol!
PB
Comments (0) | Was this review helpful? 11 2
Terrible casino payouts
(Updated: September 10, 2015)
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This is a nice looking casino, but it is the worst casino as far as payouts that I have ever been to. There is no competition, and they are opening another casino in Murphy, but its the same owners. I was told by the federal gaming commission that this casino is regulated by themselves. The Cherokee Indians who own it with Harrah's, regulate it. It used to have better payouts, perks, coupons and even free concerts, and you had fun. Not any more. We all know the casino always has the advantage, but nothing like this gyp joint. Hardly ever get bonuses on slots and you pay big bucks for a drink where other casinos comp drinks and even room stays. Go where there is other competition. Save your money stay away from this horrible casino. I used to have fun at this casino, not anymore. It really is the worst casino I have been in. What a shame because it is a beautiful place. They need to loosen up those machines !
N
Comments (0) | Was this review helpful? 28 1
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