3/2 Blackjack w a few $5 tables on wkdays; $10 Craps tables on wkdays . Friendly helpful staff. Clean facilities. Food choices improving w the addition of a new cafe. Bowling also available for family

This is the worst experience that I had with a Harrahs casino. I travel a lot and have gone to atleast 4 other Harrahs casino but since this one is ran by the Indian tribe they don't care about you. Even my casino host told me they can't do anything there. I booked a nonsmoking room and when I went into my room I notice the smoke odor so I called customer service and talked to their supervisor. I explained to them that I requested a nonsmoking room and they gave me a smoking room. I also told them that I get migraines from a smoking room and I can't sleep. They told me that they are sold out and there's nothing they can do about it. They said if I don't want to stay than I can check out. I asked if I can get a refund since they don't have a nonsmoking room and they said no, they're not going to refund me since I checked in. I said I just walked into the room. I haven't even been here 5 minutes. I booked a nonsmoking room, not a smoking room. They said nothing is guarantee and I get what they have available. Long story short, I left cause I can't stay there but they still charged me $189. I will never ever go there again!! Worst customer service ever!!! 

Staff is beyond stupid. Everytime you ask someone something they don't know the answer or tell you the incorrect info. Slots never hit anything big ever. I have been here 5 times and stayed several days each time. The atmosphere is horrible since everyone losses no one is having a good time like in other casino's I've visited. If you want to hand money over this is the place to go. I myself will not be back.

I have been playing poker in Cherokee for quite awhile and love it now they have live tables and dealers. Yesterday August 2 2017 I went up to originally play a cash poker game but sat down at 30k Wheel of Fortune slot and won big at this staton. I would recommend this to anyone thinking of going to play. Also haven't stayed at the hotel but would love to if the prices ever drop. 

we left on 04/08/2017 to the casino in cherokke,well they let my wife go in with out of state id,she spends a couple grand on slots,she wins a couple grand on slots ,when we go to cash out they tell her they cannot pay her,so why let her in to play if you cant pay her with the id she has,CROOKS

Every room in the SOCO TOWER of HARRAHS hotel is a case of legionaries disease just waiting to unleash itself.
Never in my over 50 years of international travel have I ever seen such disgustingly filthy and potentially hazardous HVAC systems.
I tried to bring it to their attention on 5 individual nonsecutive stays there and their solution was to just ban me from the premises for life

We gamble all over the southeast and by far without comparison the cherokee casinos slots are a rip off. They make it obvious that the slots are set not to pay anything. We only go to see if anything has changed and to keep our diamond status with ceasars entertainment . We are always disappointed when we go to either of the harrahs cherokee casinos in NC. I will be soo glad when the new casino in Charlotte gets built so we will have somewhere else to go. I hear the cherokees just pay a fine each year for such low slot payouts. We understand the notion of the random luck factor as it relates to slots but these slots are obviously rigged heavily against the patrons. They use something called server based gaming (as most modern casinos now do) but it's obvious that they have all of their slots set to about a 10% payout from the server itself.

I have had as much luck here as any casino o have been to! It's gambling! You win you lose. It's the luck of the draw. Lighten up on this casino! It's a beautiful place and no one is forcing you to go!