Empire City Casino

Empire City Casino

Hot
 
1.6 (87)
16570 0 13 0 0 0

User reviews

22 reviews with 2 stars
87 reviews
5 stars
 
0%
 
3%
 
15%
 
25%
 
56%
Overall rating
 
1.6
Slots
 
1.7(87)
Table Games
 
1.3(63)
Customer Service
 
1.6(87)
Player's Club
 
1.6(87)
Gaming Atmosphere
 
2.0(87)
Amenities or Hotel
 
1.3(55)
Food & Drink
 
1.9(87)
Back to Listing
Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
22 results - showing 21 - 22
1 2 3 4 5
Ordering
Poor, poor, poor --needs lots of improvement!!!
Overall rating
 
1.6
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0


Poor payout at slots. Be prepared to LOSE all in most cases.





Beverage department floor servers take your money for drinks and never return with your drinks or money which, in effect, is THEFT!! I have had to enlist their managers' help 3X; most of the servers LACK CUSTOMER SERVICE ability, and they igore their managers or are simply UNTRAINED.





Atlantic City casinos are a little farther away but well worth the drive and are true casinos with great service--compared to Empire City.

V
Comments (0) | Was this review helpful? 2 0
Ok
Overall rating
 
2.4
Slots
 
3.0
Table Games
 
1.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0


It is a facility just getting its feet under it and there is opportunity for expansion and growth. There are no table games or amenities, but there is a good food court and restaurants to dine in. The player's club offers points that could be used towards gaming credits or food but I did not do enough gaming to gain any credits during my visit.



I enjoy that I don't smell like smoke after leaving the facility due to it being smoke free. The only problem with the gaming is that they have video poker machines that look like the skill based machines but I know after research that they are set at the house advantage of 10% or 90% payback for players.



It is a nice facility for a day trip but I am only going to Atlantic City or Las Vegas for the real video poker machines and table games.



?

J
Comments (0) | Was this review helpful? 1 0
22 results - showing 21 - 22
1 2 3 4 5
Go to Top