I approached customer service for a new players card, would not update my address because it was not on my licence, I have been a customer for many years, then I informed him of a Bum, smelling & following me around mumbling, watching him approach other players. I was so uncomfortable, I left the area. I pointed him out. Was told, We’ll keep a eye on him. The attitude of this young person I dealt with was disgraceful, disrespectful and extreamly rude! Not appropriate customer service.Very Unhappy with this treatment after so many years .

very good employee service. 

They really jazzed this place up!

Drinks cost to much, not any perks unless you win Jackpot. Poor management, Nice and clean, good food but management at players desk are rude . Will never set foot in there boring. Will go to Delargo or Tiogo and Niagra. State casino like finger lakes and batavia are the thing of the past. 

Worst casino I have ever been to in my life the most I ever won there was 100 bucks:(((Horrible customer service and very rude people working there:(((They messed up mine and my girlfriends food and when we were getting food there 3 other people were complaining about there food and the cook that talked to me tryed to lie to me and tell me he was the manager: (((And then my girlfriend went to the bar and the bartender was a bitch and said I don't have time to make your drink like who the hell does that...I hope Batavia downs goes out of business... Please people do your self's a favour and don't go to Batavia downs... Now I know why its called downs!!!