Batavia Downs Gaming & Hotel

Review Detail

2.5 13
New York 14453
worst casino I have ever been to in my life
(Updated: February 02, 2017)
Overall rating
 
3.0
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
4.0
Player's Club
 
5.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
4.0
Food & Drink
 
2.0
Worst casino I have ever been to in my life the most I ever won there was 100 bucks:(((Horrible customer service and very rude people working there:(((They messed up mine and my girlfriends food and when we were getting food there 3 other people were complaining about there food and the cook that talked to me tryed to lie to me and tell me he was the manager: (((And then my girlfriend went to the bar and the bartender was a bitch and said I don't have time to make your drink like who the hell does that...I hope Batavia downs goes out of business... Please people do your self's a favour and don't go to Batavia downs... Now I know why its called downs!!!
C
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Comments

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Ordering
February 08, 2017
Charlie - I work as the Community Relations Specialist for Batavia Downs. I am so sorry that you had that experience! I would love to talk more about what happened so we can identify the employees who provided the poor service and make changes to improve.
KV
Kim Vona
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