I approached customer service for a new players card, would not update my address because it was not on my licence, I have been a customer for many years, then I informed him of a Bum, smelling & following me around mumbling, watching him approach other players. I was so uncomfortable, I left the area. I pointed him out. Was told, We’ll keep a eye on him. The attitude of this young person I dealt with was disgraceful, disrespectful and extreamly rude! Not appropriate customer service.Very Unhappy with this treatment after so many years .
I was told at the players station that they are not allowed to tell me the dollar value of my food comps. What is the reason for that? Also management did not bother to tell anyone that you have to now spend way more money to even earn any food comps . Gold cards can only be used on certain days at certain times. The employees at the players station are very nice and just following orders. I am a diamond member but the way I am currently being treated by management I am considering taking my business elsewhere. There is a bus that goes to Seneca Niagara every day, c Fortunes was really nice at first but their standards are dropping. You now have to ask for water. I have had steak and prime rib that was so tuff I could not chew it. Baked potatoes are stale and reheated.. The vegetables look and taste like they have been reheated at least 3 times. The chef needs to be held accountable for these substandard meals. Maybe you should start thinking about to please you customers instead taking advantage. Diamond and platinum dinners sometimes good and sometimes very bad.. These dinners are supposed to be a reward for the patrons loyalty.
The machines are so tight that the public is not going like they use to. The food has gone down hill. Their open till 4am but after 1am you can not even get a soda. I sat there till 2:30am and left because I was thirsty. A lot of the promos were all taken away because of mismanagement.
Food is less than good--Try Finger Lakes for a good Buffet. Need Valet parking. Men's restrooms are out in left field--why can't there be one near the women's restroom located midway on the over all floor?