We had our wedding reception at Jumer's on January 14th 2012. The security staff went out of their way to harass our guests and not allow them in the casino. They were asking people waiting to get in if they had been at the wedding reception, then would turn them away. I was the Groom and was treated horrible by the staff, as were members of our families, including the Father of the Bride. 2 of our uncles who do not even drink were told they were too intoxicated to enter, and even a pregnant Aunt was hassled. We had members of our wedding party treated so bad that they checked out of the hotel and left. It has almost been a month and Jumer's has still done nothing, even though dozens of people left comment cards, emailed and called them to complain. Do not have your wedding reception here. We did however enjoy the bed in the room.
About 15 months ago, my ratings would have been 5 across the board. Once Penn National bought out the owners, the casino and hotel has become concerned with 1 thing - cutting corners, raising prices and reducing comps. We live in Milwaukee and used to travel 200 miles to Jumers 1 a month when the offered us a free room (even on Friday and Saturday nights), free buffet, $15-$25 in free play and would comp us breakfast Sunday morning ($20) after playing $200 over Friday night and Saturday. We have chosen to go to closer Illinois and Iowa casinos as all of those items quickly declined once Penn National took over. We noticed a sharp decline in the staff as they have become less interested in customers. Buffet discounts have gone away - even the 5-cent chocolates on the hotel bed pillows are gone. All of the restaurants have raised prices by 20% over the last 3 years. We spend our time across the river in Iowa and come across to Jumers for a few hours maybe 3 times a year instead of each month. Over the last 3 years, 25% of the penny slots have been replaced by higher denominations. Odds at craps tables and blackjack have worsened. Sad decline in a great casino that reminded us of Las Vegas where we lived for 5 years. We spend our money at closer Illinois casinos and think about the past good times at Jumers.
This place is really the only place we go. Slots are generous, but the last few times we have not gotten as lucky. The players club is FANTASTIC!! We get promos all the time....$50.00 in free play, free hotel stays, free food. We have been to several casinos until we found this one.
We visited Jumer's December 12, 2008. The new casino is very nice. It's located just off I-280 and very easy to get to. I especially like the fact that it is in Illinois and is a non-smoking casino. It was so nice to play a machine and be able to breathe. We ate at the Buffet and found a good selection of food, much different than the old boat. We hope to return soon. The machines were a little tight, but not as bad as the other area casinos.
