At the beginning of January I was given 4 different weeks where I was given $100 to use at The Meadows Casino. My girlfriend got the same offer as me. The first week of January we went and we had $100 Free play each to use at the Casino. We went and we had it and had a good time.
However, we went back 2 weeks later where we were to have the $100 again based on the paper they sent out and to our unfortunate surprise I only had $10 and my girlfriend $5. We drove over an hour just because we had this Free Play and we found out it wasn't on our account. We then took the papers we had showing where they were giving us the $100 to the Players Club inside the Casino. The workers were not helpful at all and said they sent us a letter which I had not seen. I asked for the manager and she said they made a mistake and gave people more free play then they wanted to and they were not honoring it for the last 2 weeks of the month. They would not compensate us with any additional free play and said you can do the swipe to get more free play but that is the same thing everybody else could do. Myself and my girlfriend came to get $100 in Free Play as promised when sent the original paper saying that's what we had. $100 in free play is what they said they were given and that is what we expected.
In my opinion The Meadows falsely advertised free play and then took it away. They honored the free play for 2 weeks. But on the third week did not keep their promise to their members in taken away 90-95% of the Free Play promised to them. It is like Best Buy saying a TV is on sale for $100 in an advertisement and then when you get there the TV is now a $1000.00. The Meadows players club treated us poorly and kept passing this problem on to somebody else who was similarly uncaring and unsympathetic.
If I lived 15 minutes away I probably wouldn't make as big of a deal of this. However, I live over an hour away and felt robbed that I drove that far for $10 Free play when it was suppose to be $100. I don't get how any business could promise one thing then take it away. If it was their mistake then they have to deal with honoring their mistake by giving out the free play. It is very hard for me to feel sorry for their mistake when they rake in millions upon millions every year. Maybe it was a million dollar mistake on their part but they are a big business and need to honor what they say. Myself and my girlfriend felt cheated and scammed by The a Meadows Casino.
My advice is there are several casinos in Pennsylvania, West Virginia, and Ohio and I will be taking my business to The Rivers Casino in Pennsylvania. And for shorter travel The Wheeling Island Casino in Wheeling, WV.
I will no longer give a company who betrays and treats their members poorly my business.
Nothing too special about this place. They give away a lot of freeplay, but very little actual money during drawings. It also seems like they pull the same names a lot during the drawings. There are better casinos around if you want to play slots but the tables aren't too bad. The food selection is pretty good but the drinks at the bars are a bit pricey. Also, no paper towels in the bathrooms..found that weird.
Have played extensively in every casino within 200 miles of Meadowlands. I am a high limit player and have looked for years, because of the amount I gamble, at all casinos for the best "chance" of winning.
In spite of each casino's claims to "be the best", without doubt the best chance of escaping a casino after playing slots with some money is the Meadowlands. At least there one can, if not winning net dollars, experience "play". And as slot players know, "play" is what allows one to have a chance at a jackpot. Hands down the best casino within hundreds of miles!
I spent the most horrible, aggravating day today at the Meadows Casino, March 11, 2014. The computers were down - I couldn't retrieve my points and free play: tickets wouldn't work in machines and thinking it was just a bad ticket, I put more money in the machine, planning to cash in my ticket at the cashier later and then this second ticket would not work either; waited half an hour to be hand paid because the computer system went down completely. The lines at the cashiers were soo long and I had to wait again. The entire experience was terrible. The PA system kept telling us that the casino techs were diligently working on the problem - ha! The Meadows system must have been put together by the same people that were hired to do the Obamacare website - totally useless and aggravating. This computer problem has happened at least two times in the past. How frustrating.
This casino is getting worse than ever. Recieved a flier in mail stating free play of $200 for month of july. But when entering casino was told this is broken up in 4wks 50 weekly , cs person inform i had 20 dollars because i miss 4th of july extra 30 bucks so it was deleted . Told her this is bait and switch and her reply was oh well. So just for FYI.. beware of the BS.. More of Pennsylvania wannabe Casino's
